SCADA/Control Room Operator

Job Title

SCADA/Control Room Operator

Job Description

As part of a growing team at Orlando International Airport, the Control Room Operator plays a key role in the operation of our Baggage Handling System. This role will require high organizational knowledge to keep track and prioritize faults presented on the SCADA System, be able to document and communicate effectively with the onsite staff, management, customer and stakeholders.

Essential Functions (Job Duties and Responsibilities):

• Alert maintenance personnel through radio communications of faults or failures and dispatch them to the appropriate locations to address faults.

• Monitor system status, balancing, statistical reports, and chute assignments for the user airlines.

• Professional and accurate communications to all airport personnel including Airport operations, Airport management, TSA, all Airlines

• Make BHS operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to facilitate continued operations (e.g., choosing alternative routings via contingency conveyors, initiating use of fallback tags, coordination with user airlines, etc.).

• Ensure smooth daily start-ups by reviewing start-up check lists and procedures

• Determine/coordinate configuration changes to bypass off-service conveyor

• Report and track service calls and technical issues internally

• Generate data for weekly and monthly reports

• Perform regular Preventative Maintenance (PM) of Control Room equipment

• Determines sequence and approach with little assistance

• Carries out a variety of control room activities with little assistance

• Communicates regularly with customers and technicians over the phone and radio

• Other duties as assigned

Required Education and Experience:

• High School Diploma

• Computer experience

• Experience with Microsoft Office (Excel, Word)

Other Requirements:

• Must be able to attain and sustain an Airport I.D. Badge

• Valid Driver’s License

Preferred Qualifications:

• Minimum 1 year working experience in a material handling (baggage handling, material, warehouse, distribution center, etc.) environment

• Technically inclined, with potential to learn and grow into maintaining material handling systems

 

Knowledge-Skills-Abilities (Competencies):

• Working knowledge of computers and equipment

• Team player with strong verbal communication skills

• Ability to solve problems under pressure

• Flexibility with time, able to shift priorities quickly based on staff and system needs

• Pro-active attitude towards process improvement

• Detail oriented and show record of dependability.

• Innovative, self-starter and pro-active

• Decision making ability

• Self-reliant

• Customer service oriented

• Ability to carry out a variety of recurring technical activities.

Position Type/Expected Hours of Work:

Full time position; 24/7 operation; 3 shifts; overtime and weekend work is common.

Travel:

This position requires no travel.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment and Physical Demands:

Control Room Operators/Dispatchers typically work in the control room, or route centers. Their w