Accounts Receivable Specialist

Company Description

At TRUEWERK, we believe craftsmanship is a mindset that should be applied to every endeavor. We value precision in the details, discipline in the process, and a commitment to excellence whether we’re building a house or a spreadsheet.

We believe the people whose skilled, physical work keeps our society running deserve gear that mirrors the tremendous value they create. We meticulously design, test, and refine every product to optimize performance and reflect the pride and professionalism of the people who rely on it.

We serve customers across the U.S. and Canada through TRUEWERK.com, Amazon, and a growing network of retail and enterprise partners. Backed by a dedicated Team of about 50 employees and a strong growth trajectory, we’re building a company—and a culture—grounded in performance, integrity, and continuous improvement.

Job Description

We’re building gear that works as hard as the people wearing it—and that means running a tight, disciplined operation behind the scenes.

We’re looking for an AR Specialist in Denver, Colorado who takes ownership of the details and keeps cash moving. This role sits at the center of our order-to-cash cycle, supporting both DTC and wholesale channels, and plays a key part in maintaining strong customer relationships while protecting the business.

You’ll work across AR, credit, and collections—applying payments, managing customer accounts, reviewing credit, and following through on outstanding balances. It’s a hands-on role that requires organization, persistence, and good judgment.

We’re looking for someone who is comfortable operating inside a modern ERP—ideally NetSuite, but Microsoft Dynamics or SAP works too. Experience in apparel, footwear, outdoor gear, or broader consumer goods like CPG is a strong plus, especially if you’ve supported both DTC (ecommerce) and B2B (retail/wholesale) customers and understand the nuances of each.

If you’re someone who likes clean data, getting things done the right way, and being part of a Team that’s supportive, kind, and easy to work with—this role is for you.

ROLE & RESPONSIBILITIES

Accounts Receivable Operations

• Process and reconcile daily AR activity across DTC and wholesale channels and support month-end close activities with AR reconciliations and reporting

• Apply customer payments (ACH, wire, check, credit card) and resolve chargebacks, deductions, returns, allowances, and short pays common to wholesale customers

• Review customer invoices, credits, and adjustments for accuracy and monitor AR aging, past-due balances, and investigate discrepancies

• Perform high-volume cash application, partnering with IT to resolve technical issues

Credit Administration

• Review credit applications and supporting documentation for B2B customers, set up and maintain customer accounts, payment terms, and credit limits, and monitor customer credit exposure and compliance with limits

• Perform routine credit reviews using financial information and credit reports (e.g., D&B) and place and release credit holds in alignment with company policy and business needs

• Partner with Sales and Operations to balance growth objectives with credit risk management, partnering closely with the Accounting Manager

Collections

• Manage collections proactively for wholesale accounts and other B2B receivables by contacting customers regarding overdue balances and following up on payment commitments

• Track and document collection activity and dispute resolution status and escalate delinquent or high-risk accounts

Reporting & Continuous Improvement — Working closely with the Accounting Manager

• Prepare AR aging, collections status, and credit exposure reports and identify trends related to deductions, disputes, and customer payment behavior

• Support audit requests and internal controls related to AR, credit, and collections and assist with process improvements to enhance efficiency, accuracy, and cash flow

Qualifications

Must have

• 2–5 years of experience in accounts receivable, credit, or collections

• Non-negotiable: Experience with Large ERP systems like NetSuite, Microsoft Dynamics, SAP, etc. (NetSuite preferred)

• Experience in a hardgoods or softgoods industry such as apparel, footwear, outdoor gear, or consumer goods

• Experience supporting both DTC (ecommerce) and B2B (retail/wholesale) customers

• Intermediate to Advanced Excel / Google Sheets skills

• Working knowledge of AR aging and collections best practices

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