Customer Service Specialist

Sherwin-Williams is the largest paints and coatings company in the world. With $18 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. We believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive.

The Customer Service Specialist provides a variety of customer service support to internal and external customers in the B2B environment, including solving problems, researching complex information and building customer relationships. 

• Place customers sales orders in a timely fashion and before order cut-off
• Receive and handle complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enter and adjust orders and resolve questions and complaints within span of control 
• Handle all levels of complexity in orders (including export paperwork and certifications). 
• Contribute actively alongside Senior CS Specialists as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding, Warehouse setups, IT enhancements, etc.
• Build customer relationships and serve as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
• Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required

• High school graduate or equivalent education and experience
• 2-3 years of progressive customer service experience.
• Fluent language skills in English + any additional European language will be an asset
• High Customer Focus
• Pro-active working style and support of the overall Team 
• Solution focused and positive mindset 
• Advanced training in export business 
• Familiar with EU export rules

Our Offer:

• Operating in a growth market 
• Many Opportunities to develop professionally
• Group Accident & Life Insurance
• Additional private healthcare
• Different sport packages 
• Sodexo Lunch Pass Card

 

Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies.

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Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive! Eligibility to Work  You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.  Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.