Customer Engagement & Service Agent

Customer help center for public institution
Start of work – March 2025

Tasks:

• answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website
• channels: phone (inboud, outbound), livechat (inbound)

Address - Aleja Wincentego Witosa 16, Lublin
Lublin, lubelskie

Permanent job contract
Full time, part time

junior consultant(Junior), consultant (Mid / Regular)
Hybrid or on site position

Shift work:
no
Working days:
Monday through Friday
Working hours:
8:16, 9:17 or adjusted if part time
Possible night time hours:
no
Form of payment:
monthly
Wage calculation:
Base flat rate + performance bonus

• A year of experience in customer service in the last 2 years – essential,
• Polish language skill on C1 level - essential,
• English language skill on B2 level - essential,
• Polish sign language on B2 level – optional,
• Ukrainian language skill on B2 level – optional,
• No criminal record,
• Secondary education,
• High manners and personal communication skills,
• The ability to write quickly and correctly,
• Readiness to receive a large dose of information on entrepreneurs' law.

• full-time or part-time employment contract,
• paid training,
• salary that increases with experience,
• subsidy for employee meals,
• parking under the building.

For questions, please feel free to reach out to Kalina Stachel (kalina.stachel@matrix42.com)