Hello there, people at Telus Health are happy to greet you

TELUS Health Engage is empowering every person to live their healthiest life. Guided by our vision to create a healthier future, we are leveraging the power of our cutting-edge technology and focusing on the uniqueness of each individual to create the future of health. As a leading global health and well-being provider – encompassing physical, mental and financial health – TELUS Health Engage is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health Engage supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues in family, health, life, money, and work.

We're looking for a Customer Success Manager (f/m/d) to join our Custom Solutions team in Berlin.

This is a hybrid position.

Your mission in a nutshell:

As a Customer Success Manager, you will own and grow a portfolio of whitelabel partner accounts, ensuring their long-term success, strong product adoption, and sustainable revenue growth. You will act as a trusted partner to our clients and own responsibility for their success, balancing strategic relationship management, commercial responsibility, and cross-functional collaboration.

This role is ideal for someone who enjoys complexity, ownership, and working with partners.

How you will spend your time:

• Build long-term relationships with internal and external stakeholders, across commercial, technical, and product teams
• Develop a deep understanding of our partners’ needs and ensure that partner KPIs and success metrics are met by proactively managing risks, renewals, and retention
• Contribute directly to revenue targets by identifying upsell and expansion opportunities, leading strategic account planning, QBRs, and executive-level partner discussions 
• Collaborate closely with partners to define technical requirement-specific solutions, and support the eventual implementation and onboarding of said solutions

What you should bring to the table:

• 2+ years of experience in Customer Success, Account Management, or a similar role within B2B SaaS
• A genuine motivation to help our partners succeed
• Native or near-native English with strong professional communication skills in German (C1+)
• Ability to translate product and technical topics into clear business value for partners
• Your approach is analytical, resilient and focused
• You are confident in communicating with senior decision-makers
• Familiarity with CRM tools (e.g. HubSpot, Salesforce) and customer success metrics is a plus

You will be successful in your role after 6 months, if:

• You independently own a defined portfolio of whitelabel partners, with clear account plans, documented success metrics, and predictable renewal paths
• Your partners show measurable product adoption and value realization, evidenced by usage data, KPI tracking, and QBR outcomes
• You proactively identify and mitigate account risks, with no surprise churn drivers and a clear health status for each partner
• You have driven at least one concrete upsell or expansion opportunity from identification through close
• You are recognized internally as the single point of ownership for your accounts, coordinating effectively across Product, Engineering, Sales, and Support
• You can articulate each partner’s business model, integration setup, and commercial priorities without reference material

Interview process

1. Video call with a recruiter: Get to know you, your background, and motivation, plus a short personality test afterwards
2. Video call with the hiring manager: Deep dive into your experience, role expectations, and ways of working
3. Take-home case study and panel interview: Present your findings and dive deeper on collaboration, customer scenarios, and case-style questions
4. Meet the team: Informal meet-n-greet at our office to get to know the team
   
   

What we offer:

A sneak peek into your benefits:

• Additional health insurance coverage for 900 EUR per year
• 30 days of remote work allowance
• Up to 33 days annual