Director of Strategy & Business Operations

<h2><strong>Director of Strategy &amp; Business Operations</strong></h2> <p><em>Location: Charlotte, NC</em></p> <p>Home Solutions is seeking a <strong>Director of Strategy &amp; Business Operations</strong> to own and drive high-impact initiatives across our customer acquisition business. This is a senior, cross-functional operator role at the center of the company. You will partner directly with leadership to identify where we should invest, what we should fix, and how we scale profitably. You will not just analyze the business — you will help run it.</p> <p>As a Director of Strategy &amp; Business Operations, you will lead large initiatives that materially impact revenue, margin, and long-term enterprise value. Projects may span growth strategy, pricing, unit economics, vendor performance, customer experience, new market expansion, cost optimization, process design, and capital allocation. You’ll be expected to move seamlessly between strategy and execution — from diagnosing P&amp;L performance to implementing structural improvements that stick.</p> <p>Within your first year, you will have taken ownership of a meaningful portion of the business — leading multiple high-impact, cross-functional initiatives that drive sustained P&amp;L improvement across revenue, margin, and marketplace performance. You will serve as a trusted partner to the executive team, shaping strategic priorities and making high-quality trade-off decisions in complex, high-stakes situations. You will have built durable systems, elevated operating standards, and developed team capabilities that increase the company’s long-term leverage — demonstrating smart judgment, leadership, and accountability required to run major components of the business at scale.</p> <h3><strong>What You'll Do </strong></h3> <ul> <li>Own and drive high-impact, cross-functional initiatives with clear P&amp;L accountability.</li> <li>Evaluate, prioritize, and execute new growth opportunities across channels, markets, and services.</li> <li>Set the roadmap for improving unit economics and marketplace efficiency across both consumer and service provider dynamics.</li> <li>Identify where we can unlock revenue, expand margins, or eliminate inefficiencies — and lead the implementation.</li> <li>Partner with Marketing, Product, Finance, and Operations to improve funnel performance, pricing strategy, and marketplace liquidity.</li> <li>Build and oversee the analytical infrastructure (models, dashboards, KPI frameworks) that informs executive decision-making.</li> <li>Lead rigorous business cases for major investments, new markets, and expansion bets.</li> <li>Monitor core P&amp;L KPIs and proactively surface risks, trade-offs, and opportunities to the executive tea