Center Manager in Training - 147

Job DetailsLevel: ManagementJob Location: Grease Monkey 0147 - Morrisville, NC 27560Position Type: Full Time 

Role Overview

The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. This role owns the full business—balancing hands-on leadership in the bay with strategic oversight of revenue, cost control, safety, and talent development.

 

You operate with an owner’s mindset, ensuring the center runs efficiently, safely, and profitably while building a high-performing, service-driven team. From vehicle health checks and fleet relationships to staffing, compliance, and P&L management, you are accountable for every aspect of the operation.

 

Key Responsibilities

 

Customer Experience & Sales Performance


Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency 
Build lasting relationships with customers and local fleet accounts to drive repeat business 
Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations 
Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships 
Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation 


Operational Excellence & Financial Performance


Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses 
Control costs across labor, parts, inventory, and overall shop expenses 
Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness 
Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies 
Execute scheduling, reporting, and administrative tasks with precision using company systems 


Team Leadership & Culture


Lead from the front—actively working alongside your team in daily operations 
Build, coach, and develop a high-performing team of service technicians and leaders 
Create a culture rooted in accountability, teamwork, safety, and customer obsession 
Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination 
Ensure all team members are trained, certified, and technically proficient 
Establish clear expectations, performance standards, and development plans 


Safety, Compliance & Facility Management


Champion a safety-first environment—ensuring strict adherence to OSHA and company safety standards 
Conduct regular safety training, inspections, and enforce compliance across all operations 
Ensure all equipment and service areas are properly maintained, functional, and safe 
Monitor and protect company assets, customer vehicles, and facility security 
Maintain compliance with all local, state, and federal regulations 


Community & Business Growth


Build strong relationships within the local community to drive awareness and business growth 
Partner with leadership on marketing initiatives and local promotions 
Identify opportunities to grow the business through innovation, partnerships, and operational improvements


 

Qualifications


High school diploma or equivalent required; 
3+ years of people leadership experience; automotive or service retail management preferred
Strong understanding of P&L management, cost control, and revenue growth strategies 
Proven track record of achieving or exceeding sales and operational KPIs 
Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar) 
Comfortable using POS systems, scheduling tools, and standard business software 
Strong business acumen, problem-solving ability, and decision-making skills


 

Profile


Owner mentality—you think beyond the task and focus on outcomes 
Hands-on leadership style with a willingness to step into any role 
High energy, results-driven, and solutions-oriented 
Ability to adapt quickly in a fast-paced, ever-changing environment 
Strong communication skills with the ability to motivate and influence others 
Commitment to integrity, safety, and doing right by the customer and team


 

Work Environment & Physical Requirements


Ability to stand, walk, bend, and move throughout the service center for extended periods
Comfortable working in a fast-paced, physically active environment 
Ability to lift up to 20 pounds 
Availability to work weekends and evenings hours based on business needs, expecting to spend around 50 hours per week on site

QualificationsQualifications

High school diploma or equivalent required; 
3+ years of people leadership experience; automotive or service retail management preferred
Strong unde