Jobs and Careers

Solutions Center Analyst - US Based Remote Opportunity

United StatesRemotefull_timeVerifiedPosted 29 May 2025

💰 $49,000/yr($46,000/yr – $49,000/yr)

About the role

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application.

If you have experience providing technical support and strong customer service skills and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Solutions Center Analyst.

RESPONSIBILITIES

This position supports the Solutions Center by working with a team of outgoing and exuberant support professionals within a 24/7, high-volume (125,000 help requests in a calendar year), multi-channel support center. The Common App Solutions Center provides timely, mission-critical support for students, recommenders and Common App member institutions via online tools. The Solutions Analyst also has the opportunity to actively work on documentation and provide feedback to the web-based product to help improve the system for future years and plays an integral role in preparing Common Application members for the new application launch each year. As needed, the position assists in all department activities as related to the position and will be able to and expected to seamlessly move back and forth in between all constituent groups that interact with the Solutions Center.

Requirements

QUALIFICATIONS

This role requires:

Candidates must live in the United States.
Bachelor's degree from four-year college or university or an equivalent combination of education and experience.
0-2 years of successful experience in Help Desk, customer service, or technical support jobs. Technical support experience and strong customer focus approach.
Must be willing to work one of the available shifts:

Sunday-Thursday 12pm-9pm
Sunday-Thursday 1pm-10pm
Tuesday-Saturday 12pm-9pm
Tuesday-Saturday 1pm-10pm.

Strong verbal and written communication and listening with the ability to adjust messages and explain technical concepts appropriately to their audiences.
Must possess outstanding organizational skills, keen attention to detail, and the ability to successfully manage support requests to completion.
Must be a quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
Must work effectively in a collaborative, team-oriented environment while also being a strong individual contributor.
Professional demeanor and positive attitude.
Must have a working knowledge of Microsoft Office. Experience with Salesforce, Acuity Scheduling, and Google Suite.

The ideal candidate will possess:

A passion for higher education

PAY RANGE

$46,000 - $49,000

Benefits

Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including: