Client Solution Managers - Managing Director

Who we are looking for

Qualified applicants should have a proven track record of aligning target business vision and requirements with enterprise solutions by collaborating with wider stakeholders including solution architects to identify business solutions to meet client and product outcomes, particularly in the context of a software business or professional services. Applicants should be at ease leading others with no hierarchical connection and should also be comfortable working in a high growth business, fast paced environment driving the firms strategy and AlphaSM product capabilities.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

What you will be responsible for

As Client Solution Manager you will be responsible for the identification, co-ordination of and managing solution delivery across all functional areas and product within STT.  You will supervise managers and inform management on progress and performance. A successful Client Solution Manager must have a broad knowledge of asset management and solution architect principles. They must have a strategic mindset as well as be able to lead and develop their subordinates. The goal is to ensure every solution will be delivered successfully and add the highest possible value to the organization.

• Guide the Alpha Implementations to identify and solution deliverables in the target state model and operational workflows
• Manage solution delivery coordination across functional areas
• Support approaches to build scalable and standardized solutions
• Influence, facilitate and drive decision making on deliverable resolution planning at Alpha forums
• Connecting teams across disciplines to define Alpha-wide end to end solutions
• Review  Client requirements and help define the target state solution; identify and document Solutions for IT deliverable, as well as products on the delivery roadmap
• Engage directly with the Client and across internal disciplines, acting as a continuous liaison point throughout execution to triage and facilitate the resolution of deliverables
• Integrate solution builds and IT developments across all implementation phases following Client confirmation of solution outcomes
• Create the interface design, while gaining a deeper understanding of the Client's engagement protocols and requirements; making tactical decisions to bridge the time gap between current state and strategic implementations
• Discover ways to enhance efficiency and productivity of procedures and people
• Apply change, risk and resource management principles when needed
• Ensure solution Management activities adhere to legal guidelines and internal policies
• Manage the relationship with the client and all stakeholders through the solution design and delivery phases

What we value

• Leadership and ability to bring together teams across different levels and disciplines within the organization 
• Outstanding presentation, communication (oral & written), and relationship building skills across all levels of management. A detail-oriented disposition and clear, concise communication skills.
• Strong critical thinking, problem solving, decision making and relationship management skills 
• The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community 

Education & Preferred Qualifications

• Strong understanding of financial markets and investment management processes, including back office functions

• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry  

• Proficient with Excel and PowerPoint.
• Experience in Agile software development, Systems Thinking, and/or professional services is an asset.
• Familiarity with Jira or Clarity is a further plus.<