Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Food & Beverage (F&B) Lead is responsible for assisting with the management of operations for one or more food and beverage locations throughout [Location]. The day-to-day responsibilities of this role include overseeing assigned F&B team members, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls.


This position also assists with the daily supervision, scheduling, timekeeping, reporting and training activities for assigned F&B team members, to ensure a smooth and safe daily operation.

We are currently looking for a:

 

Idlewild and Soakzone: Food and Beverage Lead

Roles & Responsibilities:

 

Role & Responsibilities:

Supervisory Duties:

· Assist with the daily supervision of the F&B team and any other assigned departments

· Lead by example, attitude, and as a representation of [Park]’s core values

· Act as an approachable mentor and coach to all assigned team members

· Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed

· Participate in new-hire orientation and training activities for all assigned employees

· Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law

· Assist with team scheduling and timekeeping activities

Departmental Duties:

· Welcome all guests with a smile and positive attitude!

· Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup.

· Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements.

· Maintains all alcohol safety practices when applicable.

· Supervises preparation of all food items in accordance with recipes, standards, costs, as defined by company policy and state/local standards

· Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.

· Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.

· Oversees quality controls and production of food items.

· Manages inventory, focusing on portion and waste controls.

· Check walk-ins, reach-ins, and dry storage for proper food storage, stock rotation, and temperature logs

· Interfaces with warehouse on product and supply needs.

· Interfaces with maintenance on all equipment or physical plant needs.

· All other duties assigned by leadership.

Education and Experience:

· No education requirements for this role

· 1+ years of previous work experience in food service, quick service, or restaurant setting

· Previous supervisory experience a plus

· Previous amusement park, theme park, or waterpark experience a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 16 years of age to comply with Pennsylvania Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Must have reliable transportation to and from your scheduled shift

· Ability to comply with all uniform policies

· Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations

· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

· Must be able to speak with guests directly when other F&B leadership is not present

· Ability to handle high-pressure situations, meet the demands of c