Customer Experience Lead - Internship Role

Customer Experience Lead - Internship Role

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Customer Experience Lead executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

The Customer Experience Lead applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities / Accomplishments

• Supports orders sold and delivered in the same country / geography
• Handles the E2E Customer Operations processes for HPE Services
• Manage the standard accounts, Indirect RTM, low value and complexity deals
• Validating the sales/partner/customer requests for appropriate prerequisites to deliver their needs
• Assuring the requests are in line with HPE Compliance and Policies.
• Sales/Partners/Customers facing on all the requirements
• Collaboration with country teams, sales reps, and other stakeholders as a first point of contact to
• achieve the sales/partners/customer expectations.
• E2E contract lifecycle ownership (quotes, bookings, renewals, changes, true-ups, escalations,
• invoicing, etc.)
• Ensures that country specials/account specials are taken into consideration for pricing discounts at
• various stages
• Being an Automation Advocate by using automation tools and systems
• Monitor & Own the Service Level Agreements (SLAs) for the respective accounts.
• Perform Quality Checks
• Ensure upcoming renewals for the accounts are ready and available for Sales within the legal periods.
• Follow through with renewals team.
• Invoice Disputes management - work with Credit and collection team and sales to ensure the disputes
• are resolved and customer pays the invoice
• Renewal Forecast & Planning support
• Ensuring Process Compliancy
• Collaboration within the team internally assisting on decision making to deliver the customer needs
• Escalation Management
• Owning Root Cause Analysis and Actions.
• Consultancy & knowledge sharing for Sales, Partners and HPE Stakeholders
• Participates in global or regional programs as an account lead to deploy new process, tools or systems
• Maintain data quality of the accounts with updated information using Account profile tool
• Maintain the Operational Reporting’s

Requirements

• Determined 6 months/ 6 hours Contract period
• Start of activity - 7th of July 2025
• You are currently enrolled in University studies, pursuing Bachelor/Master degree – 2nd, 3rd, 4th year of studies
• Supply Chain / Order / Service Life Cycle Management
• Customer Experience Management
• Process Optimization and Automation is a plus
• AI Literacy
• Effective Communication and Presentations Skills
• Supply Chain / Order / Service Life Cycle Management
• Very Good Storyteller
• Analytical Thinking