O2C Customer Master Data Specialist

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Purpose: The incumbent in this position will be responsible for working directly with customers and business units (sales, marketing, finance) to collect, verify, and maintain Customer Master Data (CMD), ensuring the accuracy, integrity, completeness and high-quality Customer Master Data (CMD).

Location:  Warsaw, Poland

Key Responsibilities & Deliverables:

Process Expertise & Business Partnership

• Effectively apply for creation new customers and changes to existing customer profiles (address, contact details, payment information, etc.) into the SAP system by providing requests.
• Collaborate with regional and other business units (sales, marketing, finance) to verify, maintain and ensure the accuracy of Customer Master Data.
• Communicate with customers or Affiliate to verify information and resolve any errors or conflicts to maintain a high level of customer satisfaction.
• Ensure all customer data entries comply with internal control requirements, company policies, legal regulations, and data privacy laws.
• Support internal/external audits of customer master data for consistency and accuracy.
• Ensure the privacy and security of sensitive customer information.
• Prepare regular reports on the status of new customer activations and data updates.
• Provide ongoing customers’ support, resolving issues through phone, email.
• Assist customers in ensuring their Customer Master Data is properly set up and aligned with their needs.
• Contribute to improving data management processes, tools, and technologies.
• Identify opportunities for streamlining customer data management and reporting.

Skills & Capabilities

• Ability to proactively analyze & resolve problems
• Ability to effectively prioritize and complete key tasks and deliverables
• Ability to respond flexibly and empathetically to customer needs, managing their expectations
• Ability to work in a global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
• Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture
• Familiar with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
• Operational awareness of all applicable Sox & Operational controls for your area
• Actively work with the core team members, internal customers/business partners, and LSP team to build effective working relationships
• Demonstrate excellence in all interactions with customers & business partners
• Focus on improving our customer’s experience with the ESC
• Build and maintain a strong knowledge of Elanco’s product lines within the market
• Demonstrate a strong Continuous Improvement oriented mindset
• Actively work with the core team members & Global O2C team to drive process improvements
• Ability to work independently and collaboratively within cross-functional teams.

Requirements: 

• University degree (or equivalent work experience)
• Experience in CMD or Finance function with knowledge of customer mater data in identifying and delivering process change
• Customer operations or customer service experience will be a plus.
• Experience with CRM tools (Salesforce) and data management systems (SAP).
• Knowledge of customer master data protection laws and data privacy regulations.
• Working knowledge of MS Excel, Word, Outlook and PowerPoint
• Proficient in English and Italian language is mandatory; other languages might be mandatory according to the region served.
• Ability to work in shifted hours might be mandatory according to the region served

We offer: