Department:

Transit

About Our Job

Are you an experienced professional who enjoys aligning work assignments to SMART goals, strategic action plans,  and performance measures? Are you motivated by data-driven decision-making, industry best practices, and progress benchmarks? If you often find yourself asking questions like "why this way" and "how could we do that better," you might be the right candidate to ensure the activities of our Transit department are moving us closer to our vision: delivering exceptional experiences that show customers we value them and their choice to ride transit.

Job Description:

This position starts out paying between $56,139.20 - $64,000.00, based upon experience, benefits begin within 60 days of hire, and there are opportunities for advancement! Apply today to take the first step towards a lasting and stable career.

About the Position

Professional role coordinating the department’s strategic planning, business planning, performance management, process improvement, quality assurance, and special projects. For more information on job responsibilities, please see below...

Special Projects

• As assigned by the Director or Planning & Performance Manager, manage special projects for the department, utilizing data, information, research, and analysis to inform the recommended actions.
• Collaborate with the colleagues on special projects that impact customers and the public, including but not limited to Planners and the Marketing & Communications Professional.

Process Improvement

• Use data and information to drive process improvement within the department.
• May also collaborate with other departments on organizational process improvement initiatives.

Strategic and Business Planning

• Lead strategic planning for the department, including developing departmental actions, goals, objectives, and performance measures.
• Coordinate performance measurement and management by collaborating with others in the department to establish performance measures, Key Performance Indicators, and targets.
• Track performance, analyze trends, and strategize on actions to improve.
• Include best practice and peer research.
• Ensure monthly updates for performance measures.
• Produce and write analysis for reports.
• Participate in the department data team.
• Coordinate with departmental fiscal staff on the budget process, as well as with strategic staff in other departments and the County’s Strategic Planning Coordinator.

Quality Assurance

• Monitor customer service activity such as complaints/compliments tracker, QAlert reports, and communication tools to identify trends or topical areas for improvement.
• Work with the Marketing & Communications Professional, Breeze customer service representatives, and County Contact Center to ensure a high level of customer service.
• Assist Grants management staff in ensuring compliance with Federal and State requirements, including reporting and auditing.
• Assist contract manager(s) within the department to ensure that the business processes used contribute to excellent service.

About the Schedule

Work Hours:

• Full-Time, 40 hours per week.
• Monday - Friday, 8:00 a.m. to 5:00 p.m.
• Special events may require evening or weekend hours, but schedule may flex at Director’s discretion.
• On occasion this position allows employees, who have completed their six (6) month probationary period, to work remotely 1 to 2 days per week.

About You

Minimum Qualifications:

• Bachelor's degree from an accredited college or university in Public Administration, Business, Finance, Planning, Technology, or job-related field -and- Two (2) years of job-related experience.
• -OR- Six (6) years of professional job-related experience can be substituted at management discretion for the required education.
• Valid Florida driver's license by date of hire.

Preferred Qualifications:

• Experience in transit or transportation industry, or experience in government or public sector.
• Knowledge of grant requirements.
• Experience in customer service delivery and Project Management.

Physical Demands: Employees in this role must occasionally lift and/or move up to 20 lbs.

About Everything Else

Starting Pay Range: $56,139.20 - $64,000.00

Employee Type:

Regular (Budgeted)

Our interview process could in