Customer Operations Specialist

Euronet EFT is searching for a new team member who would become a part of our Operations Team focusing on Customer Operations.

Main responsibilities:

• Technical help desk control and improvement (e.g., call quality verification and feedback/coaching to the agents)
• 2nd line support including escalations handling (i.e., solving issues that were impossible to be solved by the first line ATM support)
• Complaints control and oversight (i.e., solving escalated issues)
• Training to internal and external service providers (i.e., 1:1s/coaching/group trainings to the agents)
• Support in daily operations related to customer and merchant services (e.g., reporting)
• Cooperation with other Euronet departments and other tasks assigned.

Requirements

• Comprehensive knowledge of ATM maintenance (FLM)
• Languages: Polish and English C1
• Experience in help desk or customer service
• Experience in training/teaching (nice to have)

Competencies:

• Excellent communication and presentation skills; written and oral
• Ability to translate and explain complex structures into a plain language
• Results orientation and can-do mentality
• Problem-solving skills and time management skills
• Able to work independently as well as in a team
• Proactive in anticipating problems and potential solutions well in advance
• Process driven and exact in the preparation of concise reporting and documentation

Benefits

• private health insurance package
• Private Medical Care Card
• Multisport Card
• Hybrid model of work (3 days in office, 2 days at home per week)
• Professional and international working environment
• Opportunity to advance professionally

#LI-WP6