Senior Technical Customer Success Manager (all genders) | ClimateTech

<h3>Intro</h3> <p>Carbmee empowers organizations worldwide to systematically measure, manage, and reduce their carbon footprint. Backed by a recent €20M Series A funding from top VCs, we are one of the fastest-growing companies in European tech with offices in Berlin and Munich - proud to be at the forefront of climate innovation. Our platform leverages AI with millions of transactional data points to help enterprise customers tackle their most complex emissions challenges - far beyond compliance.</p><p><strong>Your Role &amp; Mission</strong> - We are seeking an impact-driven and technically savvy Senior Customer Success Manager to join our mission-driven team at Carbmee. This hybrid role is ideal for someone who thrives at the intersection of customer relationships and technical execution, helping customers succeed by driving data-heavy implementations.</p><p>You’ll start by owning post-sales success for strategic customers, acting as their trusted carbon management advisor and gradually transition to join our <strong>Value Engineering team</strong>, where you’ll dive deeper into data handling, carbon modeling, and technical configuration. <br/>If you’ve worked as a <strong>Technical Account Manager, Solutions Consultant, Value Engineer, or in Pre-sales Engineering</strong> within B2B SaaS (especially in sustainability, carbon accounting, or manufacturing), this could be the perfect next step in your career.</p><p>Sounds exciting? Join us on our journey to achieve net-zero!</p> <h3>Your tasks</h3> <p><strong>Customer Success &amp; Strategic Engagement (with an initial focus on CSM responsibilities - approx. 70%)</strong></p><ul><li><p>Manage a portfolio of Carbmee’s key accounts, driving value through successful product adoption and carbon decarbonization impact.</p></li><li><p>Serve as the primary post-sales point of contact - liaising with senior stakeholders in Sustainability, Procurement, and Compliance.</p></li><li><p>Translate sustainability goals into structured delivery plans using Carbmee’s Carbon Management Solution.</p></li><li><p>Build strong executive relationships, secure renewals, and identify expansion opportunities together with our Account Executives.</p></li><li><p>Advocate internally for your customers, bringing product feedback and insights back to Engineering and Product teams.</p></li></ul><p><strong>Value Delivery, Use Case Modelling &amp; Data Handling  (growing to ~70% over time)</strong></p><ul><li><p>Lead technical onboarding of customer data: guiding clients through data requirements, validations, and carbon calculation configurations.</p></li><li><p>Support workshops such as the Maturity Assessment and Data Strategy Sessions, becoming a strategic data translator between business needs and carbon modeling.</p></li><li><p>Partner closely with the Deployment Engineering team to improve implementation frameworks, documentation, and data quality workflows.</p></li><li><p>Develop deep knowledge of carbon accounting methodologies and how to operationalize them in a scalable SaaS product.</p></li></ul> <h3>Your profile</h3> <ul><li><p>2-5 years of experience in a customer-facing technical role - such as Technical Account Management, Pre-Sales/Solution Consulting, Technical Customer Success in enterprise SaaS, or relevant Implementation roles.</p></li><li><p>Skilled at partnering with executive-level stakeholders in large organizations and translating their business strategy into impactful product usage.</p></li><li><p>Strong understanding of data, onboarding processes, and ideally exposure to carbon accounting, and sustainability challenges in industrial companies.</p></li><li><p>Excellent communication and facilitation skills - equally comfortable in technical workshops and strategic business reviews.</p></li><li><p>Experience working with climate-related standards, regulatory frameworks (e.g., CSRD, CBAM, SBTi), or GHG Protocol is a strong plus.</p></li><li><p>Performance-driven mindset and strong project management skills - able to manage multiple customers, data timelines, and cross-functional stakeholders.</p></li><li><p>Fluent in <strong>English</strong>, with <strong>German</strong> being a strong plus.</p></li><li><p>You are passionate about business sustainability, carbon emissions management, and decarbonisation strategy development in alignment with Carbmee’s mission and vision</p></li></ul><p><em>Don't feel like you meet all the criteria? We get it: confidence can sometimes hold us back from applying for a job. We'll let you in on a little secret: there's no such thing as a 'perfect' candidate. Carbmee is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work on a Monday morning.</em></p> <h3>Benefits</h3> <ul><li><p>Unique &amp; Powerful Mission - Join a fast-growing and ambitious tech company that is shaping the future of carbon management and fight