ONSR Service Operations Engineer - OVIP

This job code is utilized for the majority of our temporary hires.  The individual is performing hourly job duties as defined under the Fair Labor Standards Act.

Service Operations Engineer Intern Job Description 

At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world’s most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high-performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission.

Our Team

The Oracle Cloud Infrastructure (OCI) Sovereign Cloud team is building next-generation cloud platforms that meet the needs of US governments’ state and local, civilian, defense, and intelligence community customers. These customer segments require cloud services that are isolated from our commercial environment. We meet and exceed each customer's security and compliance requirements, such as FedRAMP High, DoD IL2/4/5/6, and ICD 503 for the community we serve. 

Responsibilities

• Responsible for the operation of production environments, including systems and databases, supporting critical business operations.
• Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability.
• This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.
• Install, monitor, maintain, support, and optimize all production server hardware and software.
• Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
• Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances.
• Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment.
• Provide on-call support, on a rotating basis.

Your Qualifications

• Experience in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers.
• Knowledge of enterprise platforms.
• Desire to keep up with modern technology and make recommendations.
• Knowledge of network architecture and protocols.
• Experience with enterprise administrative scripting using a major scripting language and experience with software deployment.

Required Skills and Experience:

US Veteran transitioning from active service or Military Spouse new to corporate experience preferred

BS degree in STEAM discipline preferred and/or equivalent experience relevant to functional area

About the Company:

Oracle remains the gold standard for database technology and applications in enterprises throughout the world: With annual revenues greater than US$37.7 billion and more than 430,000 customers— including 100 of the Fortune 100—Oracle is a global provider of enterprise cloud computing. Deployed across industries in more than 175 countries, Oracle empowers business of all sizes on their journey to digital transformation. Oracle Cloud provides leading-edge capabilities in software as a service (SaaS), infrastructure as a service (IaaS), and data as a service (DaaS). For more than 35 years, Oracle is the enterprise technology partner that positions companies for tomorrow, today.

About Oracle Veteran Internship Program:

Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development. At Oracle, we are committed