Associate Director of Student-Athlete Services - Open to CSULB Employees Only

Job Summary

The Associate Director of Student-Athlete Services provides leadership and coordination for key enrollment, onboarding, and transitional support processes for NCAA Division I student-athletes. This role ensures alignment with university systems while centering the student-athlete experience through strategic partnerships with campus units including Enrollment Services, the Bickerstaff Academic Center, Housing, Compliance, and International Education.

Key Responsibilities

• Admissions & Enrollment Coordination - Serve as the primary liaison between the Department of Athletics, Enrollment Services, and the Bickerstaff Academic Center to coordinate all admissions-related activities for prospective student-athletes, ensuring alignment with university and CSU system policies.
• Pre-Admissions Compliance Coordination - Manage administrative steps related to NCAA initial and transfer eligibility by organizing documentation and ensuring it is aligned with institutional standards and NCAA requirements. Provide operational information to coaches, compliance and Enrollment Services regarding academic standing and transfer applicability.
• Housing & Dining Services - Coordinate all on-campus housing placement for the academic year, summer, and pre-season camps: project dorm availability, placement, roommate switches, and move-in/out procedures. Manage the Athletic Department’s MOU with Housing and Residential Life.
• International Student-Athlete Support - Develop a checklist and onboarding protocol for international student-athletes in partnership with CIE and the Bickerstaff Academic Center to ensure a seamless transition. Work with the Director of Compliance in identifying international student-athletes that are on scholarship. Provide support to international student-athletes during their transition to campus.
• Project Management - Lead special projects and reporting initiatives that support continuous improvement in student-athlete enrollment, onboarding, and academic success. Collaborate with Institutional Research, Compliance, and BAC to identify trends, gaps, and opportunities for student support.

Knowledge Skills and Abilities

Demonstrates effective communication tailored to diverse audiences, fosters inclusive relationships that promote dignity and respect, and navigates complex organizational dynamics with strong analytical and problem-solving skills. Builds lasting connections with season ticket holders, donors, and the local community, while guiding others in departmental policies and procedures. Thrives in fast-paced environments, consistently delivering results through collaboration and a customer-focused approach. Proficient in basic computer applications and excels in providing high-quality service across various communication channels.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to a bachelor's degree in a related field and three years of related experience required.

• Prior NCAA Division I collegiate or professional athletics preferred.

Physical Summary

• Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.

Department

Athletics

Classification

Administrative Analyst/Specialist - Exempt I

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,598 - $8,318 per month.

1.0  time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Application Procedures

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