Director Food Operations

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Food Operations Department consists of multi-unit food restaurants and food and beverage carts.  Our co-branded restaurant concepts include Starbuck’s, Panda Express and highly themed restaurant concepts (i.e. Simpson, The Wizard World of Harry Potter and Jurassic World themed food concepts).

As a Director for Food & Beverage Operations, you will directly supervise a team of multi-unit Food Area Managers for the theme park.  In the Director role, you will be accountable for achieving all annual operating profit goals through driving sales, developing and retaining exceptional talent, and achieving superior and consistent operational standards.  The Director will be instrumental in developing and executing strategic plans, while championing guest satisfaction, employee satisfaction and positive fiscal results.

Responsibilities:

People Leadership

• Instills a safe and respect work environment where Universal Studio Hollywood vision and culture are alive and in action.
• Leading, directing and supporting all internal guests (employees), so that they are able to provide excellent products and services to our park guests.
• Partnering with Human Resources Manager and Training Manager to continuously train and develop talents. 
• Administering performance evaluations, development recommendations and succession planning.
• Lead and support management team in training and coaching their staff for “Best in Class” service standards.
• Communicating successes and opportunities effectively with Senior Management while making recommendations for continuous improvement.

Operational Excellence

• Ensuring compliance with all local, state and federal laws regarding safety, labor, employment, Union guidelines, and food handling and quality as well as Company policies and procedures.
• Ensuring department weekly staffing budgets are achieved to maximize guest service and profitability. 
• Developing department strategies that are in line with departmental and corporate objectives to ensure excellent communication and implementation.
• Conduct Semi-Annual menu review in coordination with Executive Chef and take maximum advantage of current trends.

Financial Management

• Analyzing department financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variances, variable labor and profitability.
• Ensuring department teams maximize sales through upselling, guest service and consistent visual presentation standards.
• Partner with Loss Prevention to ensure operating procedures are consistently follow