National Accounts Senior Account Executive

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The National Accounts Account Executive will be responsible for managing to retain and grow our existing customer relationships, all with the goal of achieving customer satisfaction, revenue, membership, and earnings objectives.  As an Account Executive you will build and maintain strong external and internal relationships as a key part of the team that is responsible for the ongoing serving and day to day administration of marquee clients within the National Account segment.

Key Responsibilities:

• Executes tactical components of the account team’s business plan for each customer. 
• Responsible for managing (Relationship Management) of daily (service) Plan Sponsor/Producer Concerns.  
• Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development. 
• Attends in-person client meetings, including Open Enrollment sessions, annual review discussions and ad hoc meetings as needed, all within the scope of maintaining and growing our membership within your book of business.
• Offers creative product and service solutions to address client's evolving needs. 
• Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Supports the overall annual business plan and account strategy. Supports the AE in the development and execution of the annual business plan and account strategy.  Consult with internal and external stakeholders to develop innovative ways to retain BOB, provide viable renewal options, including negotiating pricing strategies.   
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met. 
• Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including performance guarantees. 
• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation. 
• Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)  
• Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation. 
• Provide support on opportunities for new products and services. 

Required Qualifications

• 5+ years Client relationship experience supporting the Healthcare Industry.
• Previous Account Management experience with a Health plan carrier.
• Must be able to attend onsite client and in office meetings.
• Industry knowledge of employee benefits and/or health insurance.
• Monitoring and report management experience.
• Client-facing / presentation experience.
• Active Health & Life Insurance license or must obtain within 90 days of hire.
• Proficiency in Microsoft Office.
• Able to travel up to 20% of time.

Preferred Qualifications

• Proficiency in Salesforce.
• Experience handling multiple projects within the Aetna suite of service (Dental, Vision).
• Expereince supporting large and complex National Accounts.

Education

• Bachelor's degree or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,400.00 - $113,934.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography an