Sr Business Continuity Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Sr Business Continuity Manager is responsible for the execution of the Response Management Program across Global Operations (GO). This job is responsible for leading a team that facilitates response, recovery, and communications during disruptions which may impact GO teammates, business operations, and/or customers/clients. Process is performed 24/7, 365 days per year. Our team is currently split across India, US and UK time zones and you will work with the Team to problem solve incidents when they come in.

Responsibilities:

• Oversee manage the performance of 8+ employees responsible for actively leading and triaging significant multi-FLU events, leveraging key support tools and references to ensure understanding and effective communication of potential impact to customers/clients experience, processes and/or other significant business disruption.

• Ensure effective execution of Response Management Framework across all GO FLU’s by effectively consulting with business partners during response to events, ensuring timely and accurate business communications and sent, and ensuring all stakeholders are accountable for any post event results.

• Enhance execution model and provide ongoing oversight to the team and overall program

• Partner closely with senior management, compliance and other control partners to develop strategies and capabilities to strengthen the program

• Identify issues and/or control improvements as opportunities are identified

• Use data to build reporting and analysis that reflects the end-to-end performance of the program

• Provide On-Call support for rotating Weekends and Holidays as needed.

• Provide subject matter support in audit and regulatory matters as needed.

• Provides strategic input to shape and improve business continuity, crisis management, and/or disaster recovery programs

• Facilitates cross-functional engagement with business leaders and stakeholders to ensure end-to-end response and recoverability readiness

• Demonstrates business and/or technical acumen to recommend and implement solutions that protect the bank, including customers, employees, and shareholders

• Ensures collaboration and partnership with all domestic and regional partners

• Exercises independent judgment in directing staff, if required, to achieve results

Managerial Responsibilities:
This position will have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team w