Corporate Impact Director – Public Affairs

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Corporate Impact Director, you will oversee corporate citizenship programs and initiatives that enable USAA to lead and inspire actions that improve lives in the military and local community. Responsible for the development of critical programs, initiatives and third-party alliances that drive significant, measurable societal impact in relation to defined Corporate Impact (CI) goals and objectives.  Utilize exceptional CI acumen and critical-thinking skills and effectively leverages USAA research as well as third-party research to develop a deep understanding of their designated CI strategic focus area(s). Represent the USAA brand in high-profile venues with humility and expertly builds, cultivates, and maintains highly productive relationships both internally and externally. The CI Director oversees a philanthropic investment budget, strategic functional leadership, core process design and prioritization methodology, engages with a CI advisory group, manages the CI alliance lifecycle, develops Memorandums of Understanding (MOUs) with key local and national nonprofit organizations, contributes to a high-performance CI team and is accountable for achieving results related to their designated CI strategy area(s).

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office. Relocation assistance is not available for this position.

What you'll do:

• Owns and executes civic engagement strategies, nationally and in our regional office locations through the development of multiple highly complex and visible programs and strategies which includes initiatives involving third party alliances and key internal stakeholders.
• Contributes to a high-performance CI team and is accountable for achieving results related to departmental goals and objectives.
• Ensures strategy area(s) have Logic Model(s) with defined Outcomes and Key Results (OKRs), in alignment with CI Working Groups and CI Executive Leadership.
• Oversees philanthropic grantmaking in alignment with grantmaking policies and standards.
• Leads the development of Memorandums of Understanding (MOUs) with defined Key Performance Indicators (KPIs).
• Manages relationships with a portfolio of nonprofit alliances.
• Leads the assessment of all programs, grants, and nonprofit activities to ensure appropriate due diligence has been conducted and Alliances /Third Party Vendors meet minimum requirements.
• Develops measurement metrics and standards to evaluate impact and effectiveness of CI investments and operations.
• Convenes with key alliances periodically (virtually) to discuss critical needs, common KPIs, impact, and opportunities for collaboration within strategy areas.
• Drives USAA and third-party research to develop and integrate a subject matter expertise in CI strategic focus areas and enterprise programs.  Leads collaboration with survey firms to shape and inform research strategies.
• Cultivates and manages relationships with key local, national community and non-profit organizations to reinforce USAA's brand and proactively build reputation.
• Ensures routine and effective communication is maintained with key contacts to foster highly productive relationships. In partnership with CI engagement lead, develops and/or coordinates enterprise-wide communications. Leverages technology and social media as tools to strengthen enterprise CI engagement.
• Expertly manages a philanthropic investment or assigned budget and resources related to their designated CI strategy area(s) or program; achieves results through self-prioritization.
• Works across enterprise to lead, establish, and revise Corporate Impact policies.
• Leads purposeful collaboration with enterprise partners and operates within defined CI governance process and protocol; navigates the organization with expertise and high degree of credibility with key stakeholders.
• Contributes to a high-performance CI team and is accountable for achieving results related to departmental goals and objectives; expertly demonstrates how their decision making and execution is measured in CI performance dashboard and reporting.
• Leads Disciplined Execution or process improvement initiatives with measurable improvements in efficiency and/or effective