Director of Events

Position Summary:
Creates environment and culture of leaders with dynamic selling skills and a sense of customer urgency that meets the financial needs of the organization and surpasses the
customer expectations. Directs the day-to-day Event Services Department to achieve
the property mission and goals. Actively defines, refines, and continuously improves
processes, systems, and performances to foster an environment of leadership,
innovation, education, and growth of each individual team member.

Primary Responsibilities/Essential Functions:
1. Provides guidance and direction to ensure overall departmental success.
Manages subordinate Event Services staff. Responsible for the overall direction,
coordination, and evaluation of these units. Carries out supervisory
responsibilities in accordance with the organization's policies and applicable
laws. Responsibilities include interviewing, hiring, and training team members;
planning, assigning, and directing work; appraising performance; rewarding and
disciplining team members; addressing complaints and resolving problems.
Responsible for planning department goals and directing team members to
achieve results.
2. Actively solicits new business opportunities through prospecting new customers
and using network channels to open new doors to new customers. Seeks
methods to penetrate key business activities within the catering and conference
marketplace and finds profitable ways to bring this business to the hotel.
Researches information on market and trends and the clients supporting those
markets locally Develops and implements individual and department marketing
plan to successfully identify and close new/additional catering business.
Participates in community and industry events to market the social catering
department.
3. Creates and maintains each event's banquet event order (BEO) outlining all of
the event's details, including instructions for the evening and the menu and wine
choices. Maintains appropriate contact with customer contact to ensure accuracy
and work out any details. Generates detailed resumes for the operating
departments.
4. Participates in the hiring process by interviewing potential team members and
selecting those that best meet staffing needs. Participates in management
training. Follows all Human Resources policies. Ensures staff receives any
required training or attends mandatory meetings.
5. Prepares annual budget. Achieves budgeted revenues, controls expenses and
maximizes profitability within assigned areas. Utilizes computer programs to
analyze forecasts, cost and revenue reports. Makes decisions and takes action
based on that information to maximize profitability.
6. Ensures guests receive outstanding, consistent, exceptional service by working
with other departments to communicate guest expectations and ensure
expectations are met or exceeded. Seeks opportunities to improve satisfaction
and immediately handles any guest concerns or complaints.
7. Must wear slip-resistant shoes. Follows all safety policies and procedures. Acts
on reports of potential safety issues or whenever observed and takes immediate
action to resolve in emergency situations. OSHA laws require the use of
Personal Protective Equipment (PPE) when performing work duties that have the
potential of risk to your health or safety. Team members will be trained in the
proper use and care of assigned PPE if applicable. The hotel provides the
required PPE. Team member has responsibility to report defective, damaged or
lost PPE or equipment that does not fit properly to their Manager. Maintains
strict compliance with hotel's Hazardous Material (HAZMAT) program and
familiarizes self with current MSDS.
8. Reporting to work as scheduled (on time and on regular basis) is an essential
function of the job.
Other Responsibilities/Supportive Functions:
1. Makes merit decisions within budget or established guidelines. Determines
promotions or reclassifications within company policy.
2. Approves leave and time away from work within company policy.
3. Responds to guest inquiries and coordinates special arrangements and requests.
4. Resolves guest complaints within scope of authority, otherwise refers the matter
to upper management. Notifies supervisor and/or Security of all unusual events
or circumstances.

Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.
Qualifications (relevant experience, education and training):
1. High school diploma or general education degree (GED), or equiv