Fraud and Risk Senior Associate

THE POSITION
Our roster has an opening with your name on it

The Fraud and Risk Senior Associate is primarily responsible for reviewing and resolving complex and sensitive cases related to customer fraud contacts across the platform. The Fraud and Risk Senior Associate will also assist in the training and development of team members, as well as assist in the development of policies and procedures related to fraud prevention.  

This role requires intermediate to advanced experience in customer service as well as, intermediate to advanced understanding of existing and emerging fraud risks within Daily Fantasy Sports, online gaming, or related industries.  

Fraud and Risk Senior Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports into the Fraud and Risk Support Supervisor. 

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

 

THE GAME PLAN
Everyone on our team has a part to play

• Deliver outstanding fraud support to our growing community of avid sports fans 
• Identify and implement improvements to processes to enhance fraud detection and support case handling 
• Conduct detailed investigation of various fraud cases and gather evidence to support findings 
• Perform advanced account due diligence and take necessary actions (change user status, refund, credit etc.) to mitigate further loss 
• Collaborate with other departments (CXR, Compliance, Responsible Gaming, CS etc.) to ensure compliance with regulatory requirements and communications 
• Work with cross-functional Fraud and Payments teams to identify and mitigate fraud risks  
• Provide regular reports and updates to management on emerging fraud trends and prevention efforts 
• Train and coach junior team members on fraud support, fraud detection, and case handling techniques 
• Additional tasks and projects as required by Supervisor or Manager  

 

THE STATS
What we're looking for in our next teammate

• A minimum of 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields preferred 
• Bachelor's Degree in accounting, finance, criminal justice, or related fields preferred 
• Must be able to obtain required licenses as mandated by various state gaming and racing regulatory bodies 
• Intermediate to advanced understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems 
• Excellent verbal and written communication skills 
• Strong analytical ability; SQL experience preferred  
• Proven experience with help desk software (Salesforce, Oracle etc.) and payment processors (Braintree, PayPal etc.) preferred 
• Willing and able to work flexible hours that include nights and weekends 
• Passion for sports and/or gaming industry is a plus 

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, comm