Fraud Risk Manager

Description

At Sunflower Bank, we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com.

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Fraud Risk Manager at our Denver, CO location.

The salary range for this position is $110k to $120k depending on knowledge, skills, abilities, experience, and location.

Hybrid options available.

Description:

The Fraud Risk Manager is a key role within Corporate Risk responsible for overseeing the development and optimization of strategies for fraud risk management across the Bank’s business lines. This role requires strong analytical skills, deep knowledge of fraud typologies, and familiarity with fraud detection systems. The Manager collaborates with internal stakeholders to investigate suspicious activity, identify fraud trends, and recommend control enhancements. This role also includes preparing and presenting fraud-related reporting to senior management, risk committees, and the Board of Directors.

Responsibilities:

• Oversee and consult with lines of business leaders to develop and implement efficient processes and workflows for the intake, triage, and investigation of payment and check fraud.
• Investigate trends resulting from fraud alerts and documentation to determine if changes to policy, procedures, strategies and controls are needed.
• Support root cause analysis of fraud incidents and recommend control improvements to reduce future risk.
• Collaborate with departments such as Branch Banking, Treasury Management, BSA/AML, Compliance, Legal, and IT to support investigations and share intelligence.
• Maintain awareness of emerging fraud trends and contribute to the refinement of detection rules and thresholds.
• Provide regular reports and updates to senior management, committees and the Board of Directors highlighting key fraud metrics in the first line of defense, investigation outcomes, and recommended actions.
• Ensure compliance with applicable regulations including Regulation E, Regulation J, NACHA Rules, FACT Act, BSA, and AML requirements.
• Uphold confidentiality and ethical standards in all investigative activities.
• Develop and communicate results of the Bank’s fraud risk assessments and oversee the development of fraud prevention strategies.
• Support customer-facing teams in resolving fraud-related inquiries and concerns.
• Stay abreast of industry best practices, emerging fraud trends, and regulatory changes, incorporating them into the team's investigation processes and fraud prevention strategies.
• Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company.
• Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines.
• Understand and participate in the Bank’s Community Reinvestment Act program.
• Perform other duties as assigned.

Education/Experience Preferred:

• Bachelor’s Degree, preferred, or equivalent work experience of 8 or more years of banking experience with a minimum of 5 years’ experience in fraud risk management and loss prevention.
• Extensive experience in fraud management, with a focus on payment and check fraud investigations within the banking or financial services industry.
• Proven leadership abilities, with experience in managing and developing a team.
• Experience providing support directly to customers.
• Must possess strong understanding of the (AMS) Fraud Analytics solution(s) and its capabilities.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data, detect patterns, and make informed decisions.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with internal and external stakeholders at all levels.
• Detail-oriented with strong organizational and time management skills to handle multiple priorities and meet deadlines in a fast-paced environment.
• Professional certifications related to fraud prevention and investigation, such as Certified Fraud Examiner (CFE), preferred.
• Knowledge of relevant