Senior Claims Support Representative

The General, a subsidiary of Sentry Insurance, is seeking a detail-oriented and motivated professional to join our team. In this role, you will provide higher-level technical support to enhance operational efficiency within our claims department. You’ll leverage your system knowledge to perform in-depth financial and vendor research and analysis, ensuring the accuracy and integrity of data entering our claims systems. Additionally, you'll play a key role in communicating critical insights to internal business partners to support accurate external reporting. This is a great opportunity to contribute to a collaborative team while making a meaningful impact on our claims operations.

What You'll Do 

As a Senior Claims Support Rep, you will: 

• Partner with Finance and claims compliance areas to complete the due diligence work on uncashed claim payments before they are turned over to individual states as unclaimed property. 

• Work with Finance to obtain and validate Employer Identification Numbers (EIN) that are required for vendor payments issued by the claim department and appropriate IRS reporting. 

• Partner with claim professionals to validate signatures on important insurance documents associated with the claim handling process. 

• Work with the claims compliance/controls team to ensure appropriate claim handling – e.g., authority is updated in the claim systems allowing for the processing of claim payments. 

• Manage work queue, handling files and activities that have fallen out of assignment that require research and analysis to redirect them to the appropriate adjuster or team. 

• Updates the system monthly to reflect the inflation index, the auto/physical damage rate tool and Personal Injury Protection (PIP) Interest rate. 

 

Additionally, you will: 

• Support claims vendor management area in removing access to business applications for departing adjusters. 

• Package documents in support of Department of Insurance complaints, surcharges, and other Legal files. 

• Receives and answers structured settlement inquiries. 

• May be requested to complete other assignments or participate in projects based upon skills, achievements, or experience. 

 

What it Takes 

• Basic knowledge and understanding of claims foundational information for various lines of business. 

• Basic knowledge and understanding of escheatment processes, including understanding of authority vs. having to consult with others. 

• Demonstrated experience communicating with internal and external customers via phone and email. 

• Solid knowledge and understanding of research strategies to improve productivity, including how to find historical data from archives. 

• Demonstrated experience working with highly confidential data. 

• Demonstrated experience providing customer-driven solutions, support, or service. 

 

What You'll Receive 

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. 

 

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office. <