Senior Claims Specialist, Cyber Claims

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you’re wild about horses, bananas for boats or driven by data, you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position will be responsible for the resolution of moderate to high complexity and moderate to high exposure claims which can be subject to disputes that must be resolved in mediation or litigation. The primary purpose of this job is to handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders. The position will have increased responsibility for decision making within their authority and work with minimal oversight and will provide training and be a technical referral point for other team members.

Responsibilities:

• Investigate, negotiate and settle primary and excess policy cyber and privacy liability claims.
• Investigate and analyze coverage under primary and excess cyber policies; make coverage determinations; draft routine and complex coverage correspondence; effectively communicate coverage positions to policyholders and other stakeholders; manage claims involving coverage litigation.
• Manage litigation filed nationwide against insureds; appoint, direct and manage defense counsel; proactively work toward expeditious and economical resolution of claims; assist Company claims vendor management, disbursement and legal collections teams with defense counsel, bill payment and collection issues.
• Communicate with underwriting as needed to manage claims and to alert of any significant developments.
• Promptly communicate with Unit and internal partners on adverse developments and provide information on pertinent issues affecting the cyber product lines and coverages.
• Proven ability to work in a collaborative team environment. Analyze and convey summations of complex issues; recognize alternative approaches and develop action plans, both orally and in written form.
• Maintain and adhere to Markel’s guidelines and procedures.
• Ensure proper adherence to internal reporting requirements.
• Contribute and assist in the implementation of a wide range of initiatives, discussion and action plans brought forth by the Claims Manager.
• Participate in agent related functions and meetings as required.
• Actively participate in the ongoing training and development of the claims examiners as indicated by Claims Manager.

Requirements: 

• 3-5 years of cyber or professional liability claims experience or litigation required.  Excess liability (quota share, first layer and high layer) claims or litigation experience a plus.
• College degree and/or professional designation required, JD preferred.
• Excellent written and oral communication skills.
• Sound comprehension of insurance coverage posed by cyber and excess liability policies.
• Ability to analyze and convey summations of complex issues both verbally and in writing; recognize alternative approaches and develop action plans.
• Experience in determining contractual obligations, insurance coverage analyses, and investigations.  Insurance coverage litigation experience a plus.
• Ability to manage complex litigation, set loss and expense reserves and evaluate settlement values.
• Work collaboratively and as team player willing to assist within the Unit and Professional Liability Division as needed. 
• Ability to proactively self-manage a high volume caseload.
• Travel required as necessary (approximately 20%).

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 
• All full-time employees have the option to sele