Senior UX Researcher

Join us in growing the Microsoft Compass Program and help shape the future of Copilot!

The Microsoft Compass Program is a customer engagement R&D program that serves Microsoft's Experiences & Devices division (imagine: all our collaboration experiences including Office, Teams, OneDrive/SharePoint, Windows, Devices, and more). The Compass program includes more than 100 of Microsoft's strategic enterprise customers from around the world and was the first place Microsoft customers could test Copilot in our AIX00

We are looking for a Senior UX Researcher,  that specializes in program managment and operations, to join our team! As a Senior UX Researcher on the Compass team, you will be a key part of a team that enables the growth and operation of Compass, including our AIX00 panel where our key customers work closely with us to define the future of Copilot and generative AI.

In this role you will help us manage and engage a selection of our 100 Compass customers and help ensure our feature teams are ready to participate in our flagship preview program.

You will also work with many of our product groups within Experiences and Devices to ensure technical readiness to participate in our AIX00 panel for M365 Copilot, coordinate customer communications around upcoming previews, and set up a demo tenant for our team. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Drive a mutually beneficial product development relationship with customers in the Compass program. This entails ensuring the customers meet program obligations for engaging in our research activities and navigating the complexity of when they disengage.
• Work to expand the footprint of Compass activities within our customers and continuously work to create programs that involve more non-IT end users in our product-making research.
• Act as a customer advocate and champion: Ensure customer needs are well understood, well-socialized and acted upon by product teams, provide value add assistance to customer where required.
• Maintain relationship health through recurrent, predictable interactions.
• Ensure account team has visibility into Compass activities and is leveraged as issues arise, and that we present to the customer as One Microsoft.

Qualifications

Required Qualifications:

• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
  • OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
  • OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR equivalent experience.
• 4+ years of program or product management experience, including direct experience with the release process.
• 4+ years of experience working directly with customers; including managing customer relationships & engagements.

Preferred Qualifications:

• Confident, capable and persuasive presentation of ideas and executive presence (envision yourself presenting to execs at the customer and at Microsoft).
• Outstanding project management, able to work fast on multiple, challenging and ambiguous assignments.
• Familiarity with product-making research methods and processes.
• Excellent project management skills, including familiarity with software release mana