Senior Project Manager, Professional Services

Who You Are

Do you get joy from color-coded timelines, crystal-clear comms, and keeping chaos firmly in check? If so, we’ve got a Sr. Project Manager role in our Professional Services team that could be a perfect fit. You’re the maestro behind the scenes, leading client projects with precision and purpose. You’re the go-to person when a project needs structure, momentum, and just the right amount of magic. Reporting to the Manager of Professional Services, you don’t just follow project management best practices—you keep teams aligned, clients happy, and systems humming.

You’re a natural communicator who enjoys client interaction, knows your way around technical web development conversations, and has the kind of curiosity that won’t quit until the puzzle is solved. You find a growing start-up energizing, love a good team huddle, and aren’t afraid to laugh while crushing deadlines—we see you.

About the Role

In this role, you will:

• Manage multiple Swoogo Professional Service projects concurrently
• Scope customer requirements, identify tasks, determine the level of effort, and build Statements of Work
• Manage client relationships, identifying and driving key business objectives
• Meticulous about keeping dates and responding to customer requests 
• Lead Professional Services project activities; 
• Manage the project schedule and critical path; Own the project plan and timelines of the project, reporting status and identifying risks to management
• Prepare/present internal and external status reports to various stakeholders
• Lead dotted line teams by building and motivating members to meet project goals, adhere to their responsibilities and project milestones
• Collaborate with your client, project team members, and the extended Swoogo team
• Aid in performing QA and facilitate User Acceptance Testing to ensure quality delivery to the customer
• Provide input and drive continuous improvement for PS methodology and best practices
• This includes standardized processes, tools, templates, and techniques that benefit project delivery
• Lead by example in following all Pro Services project methodology and governance processes
• Clearly communicate the status of all projects, issues with implementation, and solutions
• Update systems of record (JIRA, ZenDesk, SalesForce, Time tracking etc.) following department standards
• Manage customer, internal resources and partners to drive toward project milestones and overall project execution

What You’ve Done Before

• 5+ years of Project Management experience
• 3+ years SaaS Experience (Service Delivery, or Solutions)
• Excellent communication (written and verbal) and presentation skills (both in-person & virtual), as well as the ability to communicate effectively at all levels within the organization
• Experience managing enterprise-level event technology implementations
• Experience working in a cross-functional, team-based globally distributed environment; experience working in an international environment desired
• Strong technical vocabulary about website development, frameworks and languages to communicate with technical staff proficiently
• Ability to properly scope requirements, identify tasks, and determine the level of effort
• Strong attention to detail with excellent analytical, written, and problem-solving skills
• Self-motivated and self-managing and able to work independently
• Manage multiple customer projects, backlogs, and timelines

It’d be Great if You’ve Done This

• 10+ years of Project Management experience (PMI certification a plus plus!)
• 5+ years SaaS Experience (Service Delivery, or Solutions)
• Experience as a Solutions Engineer at a SAAS company
• Previous experience with Swoogo or similar event management platforms, showcasing your familiarity with our tools

Swoogo & How We Work

Learn more about Swoogo and how we work.