VP, Remediation Coordination Leader

Job Description:

Role Summary/Purpose:

The VP, Remediation Coordination Leader is responsible for the end-to-end delivery of all consumer remediations across the enterprise. This influential leader is accountable for the results of remediation initiatives that span multiple business functions and is a central contributor to the overall remediation strategy. The VP will be responsible for unifying and expanding a previously decentralized team, setting the vision for remediation delivery, and championing organizational alignment and continuous improvement.

In this role, you will design, implement, and continually enhance a standardized delivery framework for consumer remediation, leveraging agile principles to drive adaptability and efficiency. You will build and reinforce effective monitoring and escalation processes, establish regular and transparent stakeholder communications, and ensure the timely and consistent execution of remediation efforts. As the key liaison for all senior-level and governance-related escalations, this position requires exceptional leadership, strategic thinking, and a strong ability to partner across all levels of the enterprise to influence outcomes and drive the remediation agenda forward.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Provide visionary leadership to an organization made up of multiple teams representing each key functional area, ensuring strong collaboration, accountability, and alignment. Unify and scale a decentralized remediation function into a high-performing, collaborative, enterprise-wide team.

• Serve as the enterprise expert in the delivery of complex, cross-functional remediation initiatives, accountable for successful outcomes across the organization.

• Architect, build, and refine the delivery framework for all consumer remediation initiatives, incorporating agile methodologies to enable rapid adaptation, transparency, and continuous improvement.

• Establish and oversee comprehensive monitoring and escalation protocols to proactively identify risks, resolve issues, and facilitate effective governance.

• Ensure consistent, timely, and transparent updates to all relevant stakeholders, enabling alignment, trust, and shared accountability.

• Effectively resolve competing priorities across multiple business functions, using a combination of creative problem-solving and diplomacy to achieve optimal outcomes.

• Develop innovative strategies and processes to support the new remediation policy, fostering an environment of change management and ongoing process optimization.

• Act as the principal liaison for all senior-level escalations and governance-related issues, representing remediation in leadership forums and executive discussions.

• Collaborate closely with cross-functional stakeholders and senior executives to drive best-in-class remediation outcomes and champion organizational change.

• Support regulatory, Internal Audit and various oversight and governance requests.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree in Business Management, Operations, or related discipline with 7+ years of consumer servicing leadership experience; in lieu of degree, minimum of 11+ years of experience in consumer servicing leadership

• 8+ years of experience leading large strategic initiatives and transformative projects

• 5+ years of experience in a heavily regulated financial services environment

• Flexibility to be available for in person engagement activities such as business or team meetings, hosting round tables; as well as remote events as needed.

• Ability to travel up to 10% of the time, if needed.

Desired Characteristics:

• Remediation Experience

• Demonstrated success in leading cross-functional teams and managing large-scale projects within a highly regulated industry

• Strong knowledge and experience in the Banking industry

• Experience with control & risk frameworks 

• In-Depth experience working