VP, Operations Americas

Crown Technical Systems, a Flex Company, is a leader in power distribution and protection systems concentrating on sophisticated, state-of-the-art relay and control panels, medium voltage switchgear, and enclosures (power/control buildings/ E-Houses). We specialize in customized, turn-key solutions that ensure safe, secure, and reliable power distribution.

Working at Crown Technical Systems offers a dynamic and rewarding career path for individuals seeking to power the world. Through hands-on training, mentorship, and a culture of internal promotion, we empower you to reach your full potential and contribute to projects that truly matter.

Job Summary

Responsible for leading strategic operations for a Critical Power, engineer-to-order business, ensuring safe, predictable and profitable delivery of complex, customer-specific electrical infrastructure solutions for data center and mission-critical environments. The role drives operational excellence across engineering release, procurement, production, project execution, quality, site readiness and customer delivery, while building scalable processes, leadership capability and cross-functional accountability across sites and functions.

Responsibilities:

• Drive accountability for all results related to operations, including safety, quality, delivery, cost, cash, customer commitments, project margin and operational performance across complex engineered programmes.
• Participate in the development of business strategy and operating plans, translating growth objectives, customer demand and capacity requirements into executable operational roadmaps.
• Lead implementation of business plans and ensure delivery through clear metrics, governance routines, escalation paths and disciplined performance management.
• Establish and maintain strong relationships with strategic customers, hyperscale/data centre clients, consultants, suppliers and industry experts to maintain a clear pulse on market expectations, competitive positioning and customer delivery standards.
• Coordinate with Engineering, Product Management, Sales Operations, Project Management, Supply Chain, Quality, Finance and other Flex / Anord Mardix sites to deliver integrated, end-to-end operational excellence.
• Establish procurement, production, engineering services and project execution practices that support engineer-to-order variability, controlled design changes, material readiness, build sequencing and customer-specific specifications.
• Create robust operating mechanisms for Sales, Inventory & Operations Planning, capacity planning, order intake readiness, engineering release, long-lead material management, production scheduling and on-time customer delivery.
• Drive operational discipline in configuration management, change control, design-for-manufacture, non-conformance reduction, lessons learned and continuous improvement across engineered solutions.
• Coach, mentor and develop operations leadership, building accountability, succession strength and the capability to operate in a fast-growth, project-led manufacturing environment.
• Leverage industry practices, lean methodologies, digital tools, automation opportunities and standard work to improve productivity, lead time, cost competitiveness and repeatability without compromising customer-specific engineering requirements.
• Establish strong relationships with top customers and service partners, ensuring proactive communication, credible recovery planning and executive-level responsiveness on critical programmes.
• Influence change management through collaboration, data-led decision making, metric management and clear communication across functions, sites and regions.
• Drive innovative solution design and scalable operating models that support business growth, speed, quality, sustainability, compliance and best-in-class customer experience.
• Ensure operations comply with applicable health, safety, environmental, quality, regulatory and customer-specific requirements relevant to electrical infrastructure and mission-critical power environments.

Qualifications

Education / Experience

• Bachelor’s degree in Business Management, Engineering, Operations, Supply Chain or related discipline; MBA strongly preferred.
• Typically 10+ years of manufacturing / operations experience, including 7+ years in management.
• Experience in project-led, engineer-to-order, electrical infrastructure, industrial manufacturing or mission-critical environments preferred.
• Relevant professional certifications in Lean, Six Sigma, Project Management, Operations Management, Supply Chain or Engineering are desirable where applicable to the region or business context.

Knowledge / Skil