Senior UX Researcher

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.

The GoFundMe team is searching for our next Senior UX Researcher - join us! As a Senior UX Researcher at GoFundMe, you have the opportunity to become the global expert on online giving and philanthropy. Only a handful of other companies are operating in this space, with even fewer serving an international market. Positioned within the Product org, you will uncover compelling insights about the way people think about giving and fundraising, and help us leverage those insights into world-changing product experiences. This is a highly-collaborative role where you will build strong relationships across the organization.

This is a hybrid role. Candidates considered for this role will be located in San Francisco.

The Job…

• Collaborate with the product, eng and design team to design, plan, execute and synthesize user research projects, refining the research process at GoFundMe.
• Analyze historic qualitative & quantitative research to uncover new product opportunities.
• Partner with our Data team to uncover user insights through product performance.
• Collaborate with our customer facing teams handling support tickets to understand product feedback and UX opportunities.
• Collaborate with our international teams to understand product needs in our emerging markets.
• Keep a finger on the pulse as to what our competitors are doing.
• Document and communicate findings in creative and effective ways.

You…

• Strong advocate for users
• 4+ years of research related full-time experience.
• Broad experience with a wide variety of research methods and tools, and a clear understanding as to when to apply said methods and tools.
• Strong in a research specialty, such as generative research, surveys, or visualization.  Creative and willing to learn new method(s), triangulate multiple data sources to answer any research question
• Demonstrated history of being a great collaborator with designers, product managers and engineers.
• Willing to create a seat at the table for research and bring research to the core process of building delightful experiences
• Bonus:  
  • Bachelor or Master's degree in a research or design related field.
  • Familiar with design tools like Figma, Sketch, or Adobe XD.
  • Comfortable with reading/extracting insights from academic papers/journals
• Plus
  • You’re known to provide clarity in group discussions.
  • You are curious about how to use research to unlock generosity.
  • You’re comfortable communicating with executives.
  • You believe research and design go hand-in-hand to drive great user experience.
  • You desire to be involved at all stages of a product life cycle.
  • You notice when others could use your help and proactively provide assistance.
  • You believe feedback should be conscientious of those with a diversity of world views, backgrounds and beliefs.

Why you’ll love it here...

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where