Senior DevOps Engineer

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

We are seeking a highly skilled Senior DevOps Engineer to serve in a leadership role for our DevOps team. This role is ideal for a seasoned DevOps professional who excels in fast-paced, high-stakes environments, has deep expertise in cloud-native infrastructure at scale, and can both execute hands-on work as well as guide other engineers. You’ll help drive modern DevOps practices, ensure system reliability, and scale enterprise-level infrastructure while partnering closely with engineering and security teams.

Sounds interesting? Let’s talk.

AS A SENIOR DEVOPS ENGINEER, YOU WILL:

• Partner closely with the Director of DevOps, operating independently and making informed decisions in high-pressure situations.

• Lead and mentor DevOps team members, ensuring best practices in automation, monitoring, and incident response.

• Architect, implement, and manage infrastructure in AWS leveraging modern cloud-native patterns.

• Own and expand existing infrastructure-as-code, ensuring repeatability and compliance using technologies such as Terraform and ansible.

• Manage and optimize multiple Kubernetes clusters for enterprise-scale applications.

• Oversee observability and monitoring solutions using Datadog (APM, Infrastructure Monitoring, etc.) and other related tools.

• Partner with Engineering and QA teams to streamline CI/CD pipelines and release management.

• Write clear, actionable Jira tickets and maintain strong documentation to drive execution across teams.

• Drive modern DevOps and SRE practices (e.g., GitOps, immutable infra, auto-scaling, blue/green & canary deployments).

• Support disaster recovery planning, capacity management, and compliance requirements (PCI DSS, SOC 2).

EXPERIENCE & SKILLS:

• 5–8+ years of professional experience in DevOps, SRE, or Infrastructure Engineering.

• Strong expertise with AWS services (EC2, ECS/EKS, RDS, IAM, VPC, Lambda, Route53, etc.).

• Proven experience with Terraform in production at scale.

• Solid hands-on knowledge of Kubernetes (EKS preferred) and container orchestration patterns.

• Experience with Datadog or equivalent APM/observability stacks (Prometheus, New Relic, etc.).

• Demonstrated ability to remain effective and decisive during incidents, outages, and critical releases.

• Strong technical writing and organizational skills (clear Jira tickets, runbooks, postmortems).

• Understanding of modern DevOps/SRE principles: CI/CD, infrastructure immutability, monitoring-first culture, GitOps, automated testing, secrets management.

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