Customer Success Project Manager

At GetAccept, we believe that customer success isn’t just about support - it’s about creating real impact. That’s where you come in!

Who we are and what we believe in 🧡

60% of all deals go dark. That's too much lost revenue. Take control and get it back with a digital sales room! At GetAccept, we believe that the essence of business lies in the art of closing deals, and we are on a mission to revolutionize how it's done.

We are reshaping the future of B2B sales as we empower revenue teams to increase win rates by engaging and understanding buyers, from opportunity to signed deal. With over 5 000 customers in over 50 countries, we are the market-leading Digital Sales Room platform globally (G2).

We believe that people matter. Without the passion, innovation, and dedication that our employees put into their work every day, we wouldn't be where we are today. Growing from 30 to 180 employees in only a few years wouldn’t have been possible without extraordinary people who believe in our vision and product. 

So what's the role about? 🚀

As a Customer Success Project Manager, you lead customer onboarding and activation projects and ensure customers get up and running effectively with our platform. You act as a trusted delivery partner during the onboarding phase, helping customers achieve early value and a strong foundation for long-term adoption.

The role is part of the Customer Success team and combines structured project delivery with close customer collaboration. You will work independently on your projects while collaborating with Account Managers, Customer Success Managers, and internal teams to ensure a smooth customer journey. You will:

• Lead customer onboarding and activation projects as the main point of contact, with clear structure, goals, and follow-ups

• Plan and facilitate customer workshops, trainings, and enablement sessions to support adoption and value realization

• Collaborate closely with AM/KAM/CSM to ensure successful delivery of sold services and smooth handovers post go-live

• Follow established onboarding frameworks and contribute ideas for improving content, structure, and ways of working

• Identify onboarding risks and raise them early, working with relevant stakeholders to resolve issues

• Document project progress, learnings, and best practices

What we offer you 🧡

• A strong company culture: Experience the power of #teamwins in an environment that celebrates inclusivity, collaboration, and fun

• Work-life balance: We value your well-being and offer flexible working hours and the possibility to work from home, so you can thrive both professionally and personally

• Category leadership: Stand at the forefront of category creation, where your role and its impact are essential

• Collaborative environment: Work with like-minded individuals who are dedicated to solving challenges and driving success

• A fantastic HQ: Work from our office in Västra Hamnen, Malmö - right by the sea! We offer snacks and beverages throughout the day, and you’ll have access to a gym right here in the building.

Read more about our Culture & employee experience here.

Who are you? 🤗

A natural project leader who thrives when juggling structure, people, and technology. You enjoy solving problems, explaining complex things in a simple way, and you have an eye for details. You’re curious about how things can be done smarter, whether it’s through automation, AI, or new tools and you love sharing those ideas with the team.

• Bachelor’s degree in a relevant field, or equivalent work experience

• Minimum 3 years of experience in a customer-facing role involving onboarding, implementation, project coordination or Customer Success

• Strong communication skills and confidence in facilitating customer meetings and workshops

• Understanding of project planning and delivery frameworks (e.g. onboarding plans, milestones, retros)

• You have an interest in AI and actively work with AI-driven tools in your day-to-day to create value and drive results