Senior JVM Engineer

Who we are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! 

Company values

Happy to Help

Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).

Craft over Convention

Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.

Progress not Perfection

The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.

Own the Outcome 

Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.

Read more about how we define, share, and live these values here. 

Your Impact

As a member of one of our Product teams, you’ll build AI-enabled software applications and APIs against highly scalable systems, creating delightful product features for our customers to either increase their productivity, ensure their customer service is proactive, personalized, and meaningful, or knowledge based.

The ideal engineer for this position enjoys building and collaborating on elegant solutions. You’re keen on the opportunity to tackle both customer and product-oriented problems.

Please note that we are only able to hire in the United States for this role.

About the role

• You’ll work with Java and Kotlin, and collaborate with JVM, JavaScript, and PHP Engineers, project and product managers, and designers within an engineering team of about 50 people.

• You’ll be a part of key decisions on implementation, testing, and backlog prioritization, code reviews, and architectural decisions.

• You’ll participate in an iterative software approach, remote, agile development, and autonomous work in a trust-based environment.

• You’ll make purposeful and data-driven improvements to our systems and quantitatively measure success

• You’ll provide engineering support focusing on performance, security, and usability, to ensure a magical customer experience.

• You can expect challenges from our product team, and you’ll work with our technically-committed founders to create impactful solutions for businesses globally. 

• You’ll partner with our Talent team to help us hire our future team members when needed.

About you

• You’re an engineer motivated by creating AI-enabled software that helps people to deliver outstanding experiences.

• You leverage your expertise in Ja