Assistant General Manager

Join the fastest growing entertainment brand in the hospitality space! 

About PopStroke

Welcome to PopStroke, where we've reinvented the classic pastime of mini-golf into an extraordinary experience. Imagine a place where the charm of traditional mini-golf meets innovative technology and custom-designed courses, where playful challenges unfold against the backdrop of beautifully designed landscapes. This is PopStroke – where the pure joy of mini-golf extends beyond family outings and date nights to welcome guests of all skills and ages seeking a unique and memorable entertainment and culinary experience.

PopStroke currently has 19 locations across Florida, Texas, Arizona, Alabama, Nevada and South Carolina, with additional venues under development.

We're looking for awesome folks to join our PopStroke team as we embark on an epic expansion journey. If you're all about fun, hard work, and creating memories, you're in the right place!

About the role

The Assistant General Manager supports General Manager in managing the daily operations and executing service in our restaurant and golf operations, including the selection, development, and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies and ensure that guests are satisfied with their dining and golf experience.

The Assistant General Manager reports to the General Manager.

Compensation: Annual Salary plus Quarterly Bonus

What you'll do

• Support General Manager in ensuring that the restaurant and golf operations meet service, sales, and profit objectives and supervise and direct staff in daily work activities.
• At all times provide a favorable image of PopStroke to promote its “Best in Class” philosophy.
• Run shifts, assist with service as needed, and create an environment that is positive, productive & fun to work in.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Provide the direction and training required to ensure that the guest's expectations are exceeded and that each shift that they oversee achieves its business goals.
• Ensure positive guest service in all areas. Respond to complaints in a timely manner, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Ensure team members are executing at the highest level for the guest experience.
• Assist with hiring, supervision, and when necessary, termination of employees.
• Conduct orientation, explain the PopStroke philosophy, and oversee the training of new employees.
• Develop employees by providing ongoing feedback, assist with establishing performance expectations and performance reviews.
• Increase management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining team members, communicating values, strategies, and objectives.
• Assist with scheduling.
• Assist General Manager with all financial (invoices, reporting) and personnel/payroll-related administrative duties.
• Assist the General Manager with efficient provisioning and purchasing of supplies.
• Oversee retail and manage merchandise controls.
• Responsible for completing reports accurately, on time and in accordance with company policies and procedures.
• Enforce sanitary practices for food handling, optimal cleanliness, and maintenance of restaurant areas, dining areas, golf courses, golf building, and ice cream shop.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high-quality of food preparation and service. Investigate and resolve complaints concerning food quality and service or issues on the golf courses.
• Ensure that proper security procedures are in place to protect employees, guests, and company assets. Ensure a safe working and guest environment to reduce the risk o