Summer 2025 Overnight Conference Assistant (Student)

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University.

Department:

Business Development

Time Type:

Part time

Job Description:

Summary:

The Overnight Conference Assistant (OCA) reports directly to a UCGS Professional Staff member during the summer. OCA’s are primarily responsible for managing all front desk operations for residence halls, providing superb customer service to all conference groups and individuals visiting during the summer conference season (May to August), and assisting the UCGS staff with conference administration and preparation.

Responsibilities:

• Provide courteous, pleasant, and efficient service to all summer guests and residents, acting as a liaison between summer guests and University Conference & Guest Services.

• Understand and perform efficient check-in and check-out procedures for conference guests and interns, including distribution of keys and check-in materials, and ensure that check-in materials are filled out accurately and completely.

• Provide campus tours for conference groups as needed.

• Organize, maintain, and keep clean the area around the front desk.

• Document and report facilities concerns in a timely manner and follow up as needed.

• Assist with general conference preparation as directed by the UCGS ProStaff.

• Write incident report forms for all serious or unusual incidents and report all emergencies, problems, and concerns to the appropriate individuals.

• Handle lockouts in an efficient manner and within prescribed policy.

• Assist in the identification of unauthorized persons who enter the residence hall by checking ID cards consistently.

• Providing the highest level of customer service to all guests on campus.

• Provide a high level of customer service to all guests of University Conference & Guest Services.

• Understand, enforce, and adhere to all relevant policies/procedures as set forth by University Conference & Guest Services, the Student Code of Conduct, and American University.

• Other duties as assigned by UCGS p