Seasonal Pool Assistant Manager (April- September)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Four Seasons Resort and Residences, Napa Valley is seeking a Seasonal Pool Assistant Manager to join summer team! This position is open from April through September.

About the role

Plan, organize, direct and manage the work of employees at CAMPO, Pools and Cabanas. Ensure maximum guest satisfaction and financial success through providing exceptional service and attention to guests and colleagues alike.

What you will do

• Select, train, evaluate, lead, motivate, coach, and discipline all employees at the Pool.

• Assist with establishing the long-term strategic planning for the Pool operations. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. 

• Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system.

• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.

• Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments.

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

• Set up and manage all information technology systems required for the operations: Opera, Simphony, Open Table, iRis, Medallia, Avero and other.

• Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.

• Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. 

• Market ideas to promote the business, reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

• Manage two pools, service from CAMPO Restaurant to guests, all pool activities and programs, and cabana rental program. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. 

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experien