At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $XX-$XX per hour plus $XX-$XX per hour in tips/The hourly base pay range for this position is $XX-$XX per hour.

Work Schedule: The work schedule for this position is XXX.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Parking Monitor is responsible for upholding client site parking policy and procedures, issuing notifications or warnings, and maintaining parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay.  The Parking Monitor is also responsible, during high vehicle volumes, for traffic control to relieve waiting times while exhibiting standards of exceptional customer service.  The Parking Monitor is responsible for upholding sites management teams parking policy and procedures.

DUTIES AND RESPONSIBILITIES

Enforcement

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
• Supports parking policy and procedures for client site which includes issuing parking notifications or warnings
• Documenting notifications or warnings into the appropriate reporting system
• Uses guest last name at all times when appropriate
• Maintains accuracy and composure while under pressure
• Appropriately uses salutation of the day and welcome guests to the location
• Uses proper Towne Park phone etiquette
• Assists guests with directions and all other inquiries
• Provides information about surrounding area as well as main attractions to guests as needed
• Protects guest confidentiality in accordance with HIPPA requirements
• Maintains the security of customer financial and identifying information
• Collects data in accordance with parking operations, if applicable

Systems and Standards

• Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns
• Completes all tasks in a timely manner as instructed by the Account Manager
• Treats guests and associates with courtesy, respect and dignity

• Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform

• Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location
• Follows all environment standards as set forth by Towne Park, including snow removal or salting assistan