Lead TOC Engineer
ToyotaAbout the role
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.
Who we’re looking for
The Toyota Financial Services Technology Operations Center is looking for a passionate and highly motivated Lead TOC Engineer.
Reporting to the National Manager of the TOC, the person in this role will play a key role in the governance, care and feeding, and uplifting of our Configuration Management Database. You will work with multiple stakeholders and Engineering teams in maintaining an accurate and reliable CMDB that supports or technology needs.
What you’ll be doing
Act as SME across ITAM, ITOM, and CMDB/CSDM
Own end-to-end asset lifecycle + HAM/SAM Pro capabilities
Design/build Discovery, Service Mapping, CMDB health, and integrations
Deliver ServiceNow development (workflows, scripts, APIs, automation)
Drive data quality, governance, and audit/compliance readiness
Partner across IT, Finance, and Audit to enable cost transparency and optimization
What you bring
5+ years of experience with ServiceNow development + admin experience
3+ years of experience in ITAM (HAM/SAM), ITOM, and CMDB/CSDM
2+ years of hands-on experience with JavaScript, Glide APIs, Flow Designer, integrations
Proven SME mindset as it relates to architecture, process, and governance ownership
Experience in automation, asset accuracy, and operational improvements
Added bonus if you have
ServiceNow certifications (CSA, CIS-ITAM, CIS-ITOM)
1+ years of experience with license compliance, audits, and optimization
1+ years of experience with SOX / audit controls and enterprise asset governance
1+ years of experience with ITIL / SACM and Agile delivery
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless
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