Region Manager, Installation- South Region (AL, GA, FL, NC, SC, KY, TN)

Work Flexibility: Field-based

Overview:

Responsible for direct supervision and leading, coaching and developing Installation Supervisors.  Responsible for team performance in the areas of: installation planning and execution, installation quality, timely and accurate reporting, new hire training, team building, employee engagement, capacity planning and customer support coordination. Works directly with counterpart in Project Management on time and in full project execution.  Adheres to quality standards and policy to ensure team executes efficient and effective installations while engaging the customer and maximizing profitability. This individual will directly supervise 2-3 employees and be indirectly responsible for 15-30 employees.

Responsibilities:

• Recruits, hires, onboards, manages, and develops Integration Supervisor(s).
• Assists Installation Supervisors with team growth, technical skills development, talent development, recruiting, engagement, and overall performance of Installation Team within a region.
• Responsible for regional assignment, prioritization, and accomplishment of Installation tasks.  Directs team to meet assigned goals using established guidelines, procedures, and policies.
• Collaborates with outside vendors and ensures quality system requirements are met.
• Regionally Drives functional capability within team to ensure all team members are trained to all products.
• Creates and manages processes that aligns team to BU strategy in providing the best possible experience for internal and external customers.
• Monitors regional capability and develops plans and actions necessary to maintain existing capability.
• Assists with development of plans to expand capability to support BU strategy.
• Accountable for assessing installation projects with the goal of facilitating staffing, resolving resource allocation conflicts, and monitoring employee utilization on installation projects that will generate the highest business value aligned with the prioritization process.
• Accountable for ensuring accurate records of equipment installation and associated activities within region.
• Utilizes information and analyzes trends to drives improvement opportunities within function.
• Implements effective communications management strategies to senior management with specific emphasis on business objectives delivery, efficient resource deployment, effective risk and issue management.
• Responsible for effective meeting management and group facilitation activities for programs/projects in function.
• Regionally collaborate with functional counterparts to to ensure all customer issues are resolved at provided timelines.
• Collaborates with functional counterparts to to identify potential gaps with current processes and systems across value stream and partners to create and drive solutions.
• Partners with regional leadership to ensure customer satisfaction remains at high levels and hosts customer conversations as needed.
• Drives actions to cross train resources in other functional areas to ensure optimal functional coverage.
• Collaborates with other departments in the development and improvement of products and processes; this may include preparation/update of documentation, streamlining installation processes, and formal presentation of technical data to management and/or peers.
• Regionally manage P&L process for regional installation team. Drives actionable plans from financial performance to maximize regional success.
• Develops processes and procedures to ensure identical installation and integration practices at different locations in order to ensure consistency and serviceability.
• Collaborates with other regions and functions to identify gaps with current installation and integration practices and proposes and implements solutions.
• Responds to internal and external customers inquiries and request for service. Ensures effective communication with customers regarding project quality and outcomes.
• Effectively builds relationships with internal and external business partners to provide outstanding customer service experience. Communicates lessons learned and proactively provides feedback to cross-functional partners to improve business processes.
• Accountable for the quality of installation. Ensures team compliance with installation and integration documentation procedures and standards.
• Ensure the implementation of Quality Management strategies and templates for function. May support Quality Management System actions including Nonconf