Senior Manager, Monetization Analytics & Commercialization Operations

Ready to be a Titan?

ServiceTitan is seeking a Senior Manager, Monetization Analytics & Commercialization Operations to drive data-driven decision making, analytical rigor, and operational excellence across product and portfolio launches, pricing, and packaging initiatives.

Reporting to the Vice President of Pricing and Packaging, this role enhances visibility, efficiency, and execution discipline across commercialization and monetization efforts. The Senior Manager partners with Product, Portfolio, GTM, and Finance teams to improve launch readiness, price realization, and pilot performance through insights, analytics, and streamlined operations.

What you'll do:

Analytics & Insights

• Develop and maintain dashboards and reports to track commercialization and monetization performance.

• Analyze pricing, discounting, attach rates, adoption, and margin to identify trends and opportunities.

• Support willingness-to-pay (WTP) research and pilot analytics to validate pricing and packaging models.

• Partner with Product, Portfolio, and GMs to model monetization impact and ROI across product lines.

Commercialization Readiness & Operational Support

• Coordinate commercialization and NPI readiness, ensuring systems, data, and processes are prepared for pricing and packaging updates.

• Partner with RevOps, Sales, and Finance to ensure pricing accuracy and quote-to-cash efficiency.

• Manage governance and rollout tracking for launches, price changes, and packaging updates.

• Provide oversight to ensure smooth handoff between analytical insights and execution.

Decision Support & Partnership

• Serve as the analytical and operational bridge between Pricing & Packaging, Product, Portfolio, GTM, and Finance.

• Provide insights that inform monetization and commercialization decisions from strategy through execution.

• Support leadership reviews, portfolio analyses, and business cases with actionable data and recommendations.

Continuous Improvement

• Identify opportunities to improve analytics, operational workflows, and reporting automation.

• Track key metrics (price realization, launch effectiveness, pilot success) and establish feedback loops across GTM, Product, and Portfolio teams.

• Standardize data and reporting processes to improve accuracy and speed of decision making.

What you'll bring:

• Experience in commercialization analytics, pricing analytics, or operations within B2B SaaS or Fintech.

• Proven ability to apply analytics to drive operational and strategic decisions.

• Strong quantitative and modeling skills; proficient with BI tools (Looker, Tableau, Power BI).

• Experience with Salesforce CPQ, billing, and pricing systems.

• Excellent communication, collaboration, and cross-functional partnership skills.

Preferred Qualification:

• Experience with WTP research, pricing pilots, or commercialization testing.

• Knowledge of SQL or data modeling.

• MBA or advanced quantitative degree.

Success Metrics

• Improved commercialization readiness and operational accuracy.

• Enhanced price