Customer Success Architect - East Coast

At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers.

Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are proud of our work to secure clouds and container environments for thousands of users worldwide.

Lacework is a SaaS platform which provides automated threat defense, intrusion detection, and compliance for cloud workloads & containers. We help companies reduce the cost of operating security at scale while dramatically increasing their security posture. Companies like Veeva Systems, VMware, Snowflake Computing, Hortonworks, and many others rely on Lacework daily to automate the security and threat monitoring for the thousands of server workloads or containers they run in the cloud - whether they run in AWS, Azure, GCP, or even private cloud. The platform provides unprecedented visibility, automates intrusion detection, delivers one-click investigation, and simplifies cloud compliance. Based in Mountain View CA, Lacework is funded by Sutter Hill Ventures.

Role Summary:

The Customer Success Architect Role is responsible for technical post sales support within Lacework’s technical services organization.  Typical activities include hosting 1:many customer calls to enable customers on data onboarding, and best practice methodologies for managing their environments. Hosting product update calls.  Providing approved custom solutions. The role requires excellent technical, communication, and organizational skills, and previous experience with AWS (GCP and Azure is very beneficial) and security architectures. You will help existing customers understand the benefits of Lacework, explaining technical features and problem-solving any potential roadblocks.

Role Responsibilities:

Primary focus is building scalable programs to support all customers including:

• Managing 1:Many customer webinars including  
• Onboarding 
• Hosting Office Hours on technical product related “how to” topics 
• Monthly Product Release Updates 
• Continuous Development (Use Case and Process Best Practices)
• Create technical training content as needed to support customers, delivery partners and internal delivery teams (multi-media)
• Collating good practice framework documentation and templates
• Building good practice framework documentation and templates that can be replicated at scale.
• Custom customer security architecture consultation and content that can be replicated at scale.
• Providing guidance and support for new Product feature requests.
• Community moderation and engagement 
• Customer lifecycle communication response management

Minimum Qualifications:

• 5+ Years Experience serving in the capacity of a technical engineer in a cloud computing environment or equivalent experience
• Experience with AWS, Azure or GCP.
• Experience presenting and delivering technical demo's to executives, architects, and technical staff.
• Ability to login to a Linux console and write a simple Bash script. (with heavy Google help!)
• Understanding of tools like Puppet, Chef or Ansible

Bonus Points if you Have:

• AWS Certified Solutions Architect or equivalent from Azure or GCP
• Experience in and understanding of cloud deployments - especially as it relates to security and compliance requirements.
• Experience architecting and developing software or infrastructure for scalable, distributed systems.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space.
• Previous DevOps/DevSecOps experience
• Previous Compliance audit experience (either Auditor or being audited)

Comp: Salary Range: $136,000 - $150,000 USD Annually + Bonus + Equity + Benefits (including health, dental, wellness reimbursement, BetterUp coaching/learning programs, and more)

Lacework is an Equal Opportunity Employer. It is the policy of Lacework to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law