Customer Engagement Applications Engineer - Surfscan

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Customer Engagement (CE) team is our field based, customer facing organization consisting of Technical Engagement Managers and Application Engineers. The team partners closely with our customers to provide a comprehensive portfolio of products, software, and expertise, to help customers manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, partnering with our sales team in identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our sales organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and product offerings to maintain a high level of customer satisfaction.

Job Description/Preferred Qualifications

The applications engineer in this position will be a key growth enabler for the Surfscan Division. Surfscan focuses on technology that enables wafer, IC and equipment manufacturers to develop, qualify and monitor their process tools. Defects and process non-uniformities detected on Surfscan equipment allow for early identification of yield excursions. The flagship Surfscan products include the SPx platforms for wafer surface quality and wafer defect inspection tools and systems for inspection of polished wafers, epi wafers and engineered substrates during the wafer fabrication process.

Job Responsibilities

• The candidate is required to develop an in-depth expertise in product operation, applications, and customer processes.
• Collaborate with critical customers to ensure KLA products are adopted and applied to their unique problems.
• Support for pre-sale activities that include product demos, product presentations, development of technical papers, and support at trade shows.
• Support for post-sale activities that include customer training, customer support, understanding customer processes, and development of new use cases.
• Support for internal customers such as service, engineering, and operations.

Qualifications

• Master's Level Degree OR Bachelor's Level Degree with at least 2 years of experience.
• Degree in Engineering, Physics, Chemistry, Material Science or related field.
• A background in IC processing OR Semiconductor equipment is desirable, but not mandatory.
• Ability to perform complex data/image analysis using data-analysis tools.
• Teamwork is critical so having a good balance between technical skills and people skills is a must.
• Must have excellent communication, organizational, analytical, and interpersonal skills. Candidate will be required to frequently present results to internal as well as external customers.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Base Pay Range: $80,600.00 - $137,000.00 Annually

Primary Location: USA-ID-Boise-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement