Commercial Operations Senior Associate

THE POSITION
Our roster has an opening with your name on it

FanDuel is seeking a Commercial Operations Senior Associate to work on our New Venture, Prediction Markets. This is a brilliant opportunity to join a team in formation looking to make a big impact in the Prediction Market space. The role will focus on supporting operational excellence across all areas, working with a wide variety of teams to help deliver a brilliant customer experience.

The Senior Associate will work closely with the Commercial Director and Commercial Manager to support the execution of our operational plans and strategy. You will help coordinate relationships with our B2B partner and contribute to change initiatives.

A successful candidate is detail-oriented, proactive, and customer-focused, with an ability to identify operational improvements and support the team in delivering our plans. Strong analytical skills and the ability to work with data to inform decisions are essential.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Operational Support: Be a key stakeholder in the delivery of the operational plan across FanDuel Predicts, working with central business teams and the B2B partner to deliver operational excellence.
• Stakeholder Collaboration: Collaborate with key stakeholders across FanDuel verticals to support understanding and successful execution of our operational plans
• Customer Insights: Develop knowledge of customer behaviors and how to influence customer experience outcomes. Support analysis of customer trends to identify opportunities for improvement
• Experimentation & Testing: Support the experimentation roadmap across the product experience, working with marketing and product teams to test and learn
• Performance Tracking: Work with the commercial team to track business performance against key metrics. Help identify trends and support reporting to stakeholders
• Business Case Development: Contribute ideas for potential new opportunities that could drive growth and support business case development with data-driven insights
• Customer Experience: Act as a point of contact for customer experience improvements and operational feedback
• Data Querying: Be able to quickly fetch data requests and queries to support the operational day to day running of the business
• Day-to-Day Execution: Support day-to-day operational tasks and cross-functional coordination to ensure seamless execution. Proactively identify opportunities to streamline processes and improve efficiency
• Competitive Awareness: Stay informed of the competitive landscape and industry developments to support strategic decision-making

THE STATS
What we're looking for in our next teammate

• Minimum 3 years' experience in analytical, commercial, or operations-focused roles, ideally across online/tech sectors
• Hands-on experience collaborating across multiple teams and supporting cross-functional initiatives
• Strategic thinking ability with a knack for identifying opportunities and solving problems proactively
• Comfortable in the unknown – this is a new business venture for FanDuel and we will be working as a start-up across the team
• Bachelor's Degree in a numerate or business-related major (Math, Stats, Economics, Business, etc.) or relevant experience in data analysis and/or business operations
• Critical thinking skills allied with strong problem-solving ability and attention to detail
• Ability to work independently in a fast-paced, highly ambiguous environment with competing priorities
• Strong collaboration skills – ability to work effectively with teams and stakeholders across the organization to get things done
• Proficiency in Excel and some experience using data querying tools such as Tableau/ data visualization. SQL, Python, or R a plus
• Effective communication skills, with ability to present insights clearly and influence cross-functional stakeholders
• Willingness to be curious, dig in, ask questions, and challenge the status quo to drive continuous improvement
• Ability to work more autonomously day-to-day, managing your own priorities w