Director, People Business Partner

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

This critical role leading a team of Site People Business Partners Covering the North America region (US & Canada) working closely with senior leaders across the business and HR to drive optimal business and employee outcomes though the development and implementation of effective employee relations strategies. As an advisor, the Director influences executive decision-making and establishes strategies for employee relations. They design and implement programs to enhance manager effectiveness and employee engagement, providing training on policy interpretation. The successful candidate will skillfully execute on strategic priorities that create, develop, and maintain positive employee - employer relationships across the company, leading the team to provide interactive, localized partnership with local leaders, people managers, and employees. You will ensure that the team is pro-actively creating and fostering a positive work environment for all, using observed and data analytical insights to build local strategies, solicit feedback, create, and deliver site or community-based initiatives. The team will collectively coach and develop leaders and individual contributors to continue strengthening manager effectiveness and employee experiences.

Job Description:

This role will leverage data insights to distill themes and use predictive analytics to identify trends & hotspots while creating and executing plans to address opportunity areas.  Acts as a neutral third party to resolve conflicts between employees or between employees and management. Develops and updates employee policies and procedures, maintaining clear and consistent global and local policies that align with company values and legal requirements. Advise leaders on performance management best practices, including setting expectations, providing timely feedback, and coaching.  The role is accountable for leading programs at scale, from need identification to implementation, considering the unique needs of our internal customers and in close partnership with the HR Centers of Excellence (COEs) and Employment Legal team. You will also be charged with strengthening the capabilities of the Site PBP team by providing coaching and counsel to further develop their capability and capacity, always striving for a customer centric outlook.    Influences decision-making at the executive level regarding employee relations strategies
•    Designs and implements proactive manager effectiveness and employee engagement programs
•    Provides training and guidance to managers and employees on policy interpretation
•    Collaborates with HR f