Project and Program Manager

• Applies a range of structured planning approaches to develop, facilitate, and lead complex business cases, program plans, schedules, and financial models (e.g., ROI, cost–benefit analysis). 

• Utilizes enterprise project and program management tools to build integrated, cross‑functional plans aligned to business strategy. 

• Anticipates dependencies, constraints, and impacts across teams, systems, and regions to ensure realistic and achievable delivery plans. 

Stakeholder Management 

• Engages with a diverse group of internal and external stakeholders, including senior leaders, functional teams, customers, and governance bodies. 

• Actively listens to understand stakeholder needs and priorities, building trusted and productive relationships. 

• Applies strong influencing and negotiation skills to align stakeholders, navigate differing perspectives, and resolve challenging situations constructively. 

Communications 

• Adapts communication style and methods (written, verbal, executive‑level presentations) to suit the audience and program needs. 

• Ensures consistent use of standardized project and program management tools, templates, and reporting mechanisms. 

• Serves as a subject matter resource for best practices and continuous improvement in program and project management standards. 

Risk Management 

• Identifies, assesses, and manages risks at both the project and program level, with awareness of broader strategic and operational impacts. 

• Applies analytical and lateral thinking to address issues, evaluate options, and implement effective solutions. 

• Collaborates with cross‑functional teams to proactively mitigate risks and resolve issues in a timely manner. 

Project / Program Delivery 

• Owns end‑to‑end delivery of multiple related projects that enable a specific bu