Field Support Technical Specialist- Canada (m/f/d)

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Position Summary:

As a Field Support Technical Specialist in Canada, you will be supporting and leading field corrective actions to minimize turbine downtime. You will travel to wind farms for on-site training and troubleshooting as needed.

 

Responsibilities:

• Supports field Technicians with turbine troubleshooting.
• Provides new sites with instruction, guidance, and implementation of internal processes.
• Works with new Site Management and Technician teams to successfully perform day-to-day functions to higher levels of performance.
• Provides on-site training and evaluation of Technicians for the development and completion of Technical Training on-the-job demonstrations required through appropriate training levels.
• Available for dispatch to support and/or lead field corrective actions.
• Supports O&M wind farms within the region with turbine control issues.
• Evaluate turbine-specific problems and offer suggestions for turbine solutions.
• Evaluate turbine component failures and communicate problems via Service Now.
• Works closely with Technical Services to build a strong working knowledge of multiple platforms and models of Wind Turbine Generators.
• Supports and leads field corrective actions to minimize turbine downtime both remotely and at wind farms.
• Utilizes Service Now to manage and organize communication, guidance, prioritization, and resolutions of Turbine issues.
• Analyzes control data to evaluate turbine problems.
• Works closely with other groups and organizations to establish improvements, data generation, training updates, and documentation.
• Understands strongly internal processes, systems, and reports.
• Works proficiently with MS Office suite. (Excel, Outlook, Power BI, Project, etc.)
• Other responsibilities as assigned

 

Requirements:

• BA degree in Electrical or Mechanical Engineering preferred
• Minimum of a 2-year technical degree in electrical or electronics, or equivalent work experience
• Ability to read schematics to diagnose electrical and mechanical problems
• Ability to manage several activities/projects at once to organize and prioritize work, prepare plans and meet deadlines
• Ability to coordinate teams to perform inspections and repairs
• Ability to successfully interact with all organizational levels
• Ability to grasp complex concepts and offer solutions to turbine problems
• Experience solving technical problems on electrical generating equipment preferred
• Wind Farm Erection and Commissioning experience preferred
• Wind Turbine Generator (WTG) experience preferred