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As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

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The Concierge is responsible for providing services for hospital employees, patients, guests and visitors of the hospital in a prompt, professional and friendly manner. The Concierge provides personal assistance to its customers including errand services, offering directions and information, scheduling appointments, purchases and other personal errands.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is$15-$17 per hour
Work Schedule: The work schedule for this position is Fill time Monday-Friday 8am-4pm

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Concierge is responsible for providing services for hospital employees, patients, guests and visitors of the hospital in a prompt, professional and friendly manner. The Concierge provides personal assistance to its customers including errand services, offering directions and information, scheduling appointments, purchases and other personal errands.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all hospital employees, patients, guests and visitors of the hospital. Acknowledges and greets all customers within five feet with a professional and friendly demeanor. Uses customer’s last names during interactions. Answers phones using proper telephone etiquette.-30%
•  Provides customers with general information about the hospital, services and area. Arranges transportation services; dining reservations; food orders, pickup and delivery; golf tee times; flower orders and deliveries; spa/salon appointments; travel; veterinary appointments; dry cleaning drop off and pick up; etc. Provides miscellaneous personal errands such as banking services, gift shopping, automobile emission testing, car washes, copy center runs, car care services (drop off), DMV renewals and registrations, drop off cars as directed, grocery shopping and delivery, etc. Gift wrapping. Provides mailing and shipping services and tasks. Researches customers requested information. Provides notary services.-50%
• Places orders for office supplies for various hospital departments. Places orders for miscellaneous items such as online books, supplies, concert tickets, attractions, etc. Assists customers in event planning tasks. Provides house sitting services for customers. Escorts customers to hospital destinations via walking or pushing wheelchair.-20%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• A valid driver’s license and clean driving record

• Must be at least 18 years of age and be able to pass a