IT Service Management Portfolio & Project Manager Senior

<p><strong>Looking for a change? New challenges?<br/></strong>Want to boost your career in a IT Service Management Portfolio and Project Management role? Join our Local Managed Staffing team at NRB!<br/><strong><br/></strong>The <strong>NRB Group</strong>, now a leader in Belgium's ICT sector, offers a wide range of IT services to meet all your IT needs, from Infrastructure &amp; Cloud to Software Development, Consultancy &amp; Managed Staffing.<br/>Find out more <a href="http://www.nrb.be" rel="noopener" target="_blank">here</a>. </p><p> </p><p><strong>Mission</strong></p><p> </p><p>Our client's digital infrastructure services landscape has grown organically over time, resulting in varying approaches to service management across different teams. While basic processes exist, the current situation presents challenges in terms of efficiency, scalability, and consistency. The aim is to establish a standardized service management operating model that will streamline our operations and enhance service delivery.</p><p> </p><p>The need for this transformation stems from current operational challenges, notably the needs of a transparent service management to cope with the dynamically changing technologies and customer demands. Among other, it will be crucial to have clear handoffs and definition of roles, especially for the onboarding of the services users. Through this activity, we aim to establish clear, standardized portfolio and project management process.</p><p> </p><p><strong>Assignment:</strong></p><p>This task focuses on Portfolio and Project Management within the general operating model of the digital infrastructure department.</p><p> </p><p>Service to be delivered with regards to Portfolio and Project Management:</p><p> </p><p>Define target state:</p><ol><li><p>Get2Know’s &amp; internal process expert interviews</p></li><li><p>Presentation Process Scope &amp; “State-of-The-Art”</p></li><li><p>Maturity Survey (based on maturity matrix)</p></li><li><p>Workshop 1 “Target Maturity”– Consolidate survey results &amp; discuss different views</p></li><li><p>Workshop 2 “To-Be” – Review Ideal subprocesses (Level 2)</p></li><li><p>Leadership review &amp; validation on subprocesses</p></li><li><p>Final Ideal processes presentation</p></li></ol><p> </p><p>Conduct as-is analysis:</p><ol><li><p>Document existing processes (via process expert interview &amp; documentation consolidation)</p></li><li><p>Workshop 3 “As-Is”– Review &amp; finalize existing processes and sub-processes.</p><ol><li><p>Identification of maturity level</p></li><li><p>Identification of efficient &amp; pain points</p></li><li><p>Identification of associated risks</p></li></ol></li><li><p>Leadership information session on AS IS processes</p></li></ol><p> </p><p>Conduct GAP analysis and define roadmap:</p><ol><li><p>Gap identification &amp; description</p></li><li><p>Action plan details including</p><ol><li><p>Activities to address gap</p></li><li><p>Relative planning</p></li><li><p>Impact on organization to implement changes</p></li><li><p>Impact on organization to operate the new processes</p></li><li><p>Impact on other resources</p></li><li><p>Quick-win identification</p></li></ol></li><li><p>Workshop 4 “Roadmap” – Review and finalize gap identification, prioritization and approach.</p></li><li><p>Leadership conclusions presentation</p></li></ol><p> </p><p>Our client's digital infrastructure services landscape has grown organically over time, resulting in varying approaches to service management across different teams. While basic processes exist, the current situation presents challenges in terms of efficiency, scalability, and consistency. The aim is to establish a standardized service management operating model that will streamline our operations and enhance service delivery.</p><p> </p><p>The need for this transformation stems from current operational challenges, notably the needs of a transparent service management to cope with the dynamically changing technologies and customer demands. Among other, it will be crucial to have clear handoffs and definition of roles, especially for the onboarding of the services users. Through this activity, we aim to establish clear, standardized portfolio and project management process.</p><p> </p><p><strong>Assignment:</strong></p><p>This task focuses on Portfolio and Project Management within the general operating model of the digital infrastructure department.</p><p> </p><p>Service to be delivered with regards to Portfolio and Project Management:</p><p> </p><p>Define target state:</p><ol><li><p>Get2Know’s &amp; internal process expert interviews</p></li><li><p>Presentation Process Scope &amp; “State-of-The-Art”</p></li><li><p>Maturity Survey (based on maturity matrix)</p></li><li><p>Workshop 1 “Target Maturity”– Consolidate survey results &amp; discuss different views</p></li><li><p>Workshop 2 “To-Be” – Review Ideal subprocesses (Level 2)</p></li><li><p>Leadership review &amp; validation on subprocesses</p>