Lead Manager - Social Media Governance & Operations

Job Description:

WE’RE LOOKING FOR EXCEPTIONAL

If you consider yourself a social media platform and tools expert, have the brand or agency experience to back that claim, you stay on the cusp of what’s next in social, being the face of a company-wide COE excites you, have a passion for efficiency and streamlined operations, and aren’t afraid to get under the hood, diagnose and solve problems, you might be our next Lead Manager – Social Media Governance & Operations. We are revamping Organic Social Media at AT&T and you could be part of the transformation.  You will be strategic, analytical, a change agent and someone who others seek out for your expertise. You’re a solid project manager and collaborator who is ready for the next challenge. Your current boss will hate to see you go!

ESSENTIAL FUNCTIONS

• Reinvigorate and reestablish our Social Center of Excellence as the go-to resource for social media best practices, trainings, communications and collaboration across the company.
• Collaborate with platform, vendor and agency teams to stay on the cusp of innovation, then translate that information into actionable insights to improve our social relevance
• Ensure our brand is kept safe on social, contributing to social media policy, social media training, access assurance processes, tools oversite and audits.
• Maintain oversite, ensure compliance and guide operational excellence across our full AT&T social media ecosystem inclusive of core brand, extended brands, and retail store handles.
• Use data-driven insights to optimize constantly, identify trends and inform future strategies.  Track, analyze and report on key impacts.

YOU’LL KNOW IT’S THE RIGHT FIT IF YOU

• Prioritize and reprioritize masterfully and with limited direction, including work for self and for team with keen anticipation of business needs
• Find Bright Spots and make more of them!  Lead with an optimistic point of view and be resilient
• Proven experience as a Social Media Manager or Social Media Governance & Ops lead for a Brand or Agency
• Deep understanding of various social media platforms, their associated business managers, and operational best practices
• Proficiency in social media management tools and analytics platforms
• Passion for social media and staying ahead of industry trends
• Thrive in ambiguity and the charting of new courses; no one day is the same as another
• Strong organizational and multi-tasking skills, with ability to manage multiple projects simultaneously and adapt rapidly to aggressive deadlines

DESIRED QUALIFICATIONS:

• Education: Preferred bachelor’s degree.
• Experience: Typically, 6+ years of relevant experience in field and or certification may be required.
• Supervisory: No.

Our Lead Manager – Social Media Governance & Operations managers earn between $105,600 & $158,400 of TSR. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

JOINING OUR TEAM COMES WITH AMAZING PERKS AND BENEFITS:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
• A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be